Care Coordinator Supervisor - Hybrid

Company: UnitedHealth Group
Location: Miami
Posted on: May 28, 2023

Job Description:

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. - -

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home. - -

We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while doing your life's best work.(sm) -

This position supports the Care Coordinators to ensure that interoffice operations and patient management activities are coordinated timely and efficiently to support the clinical team. The Supervisor, Care Coordinator is responsible for the team's performance in customer service, schedule management, patient visit reminder calls, and management of consents and medical records, disenrollment, and hospice related activities. You will also support Landmark Physicians, Advance Practice Providers, and RN Nurse Care Managers with important operational and clinical tasks. You will draw on your critical thinking, clinical experience, and your positive attitude to coordinate with and support Landmark patients and Landmark team members.


If you are located in Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges. -


Primary Responsibilities:

• 
  
• Demonstrate a high level of customer service behavior at all times
  
• Maintain HIPAA compliance standards
  
• Expedite emergency calls as needed
  
• Solid communication skills
  
• Ensure team completes daily tasks
  
• Have regularly scheduled staff meetings
  
• Support all clinician and Interdisciplinary care team members
  
• Coordinate care per established Care Coordinator procedures, protocols and timelines
  
• Ensure primary care provider preferred method of communication is updated/accurate in the EMR
  
• Gather and relay necessary clinical and administrative information to appropriate members of the clinical team
  
• Complete Patient Satisfaction Calls, as required
  
• Participate in quality monitoring process
  
• Oversee daily operations (i.e., Daily on-call schedule, medical record uploads, management of consents, mailings, UV schedule, IV Packet readiness)
  
• Supervision of Care Coordinators (i.e., staff schedule, PTO, ADP, Cornerstone training completion)
  
• Timely completion of Quarterly Performance Updates (QPU's) and annual evaluations for Care Coordinators
  
• Review of Annual Incentive Plan with each staff member to ensure understanding of company goals
  
• Participate in Care Coordinator hiring process, training, performance evaluation, and discipline
  
• Provide regular coaching and constructive feedback to Care Coordinator to enhance overall effectiveness
  
• Assist in development, documentation, and implementation of departmental policies and procedures
  
• Skilled as an educational trainer on the Care Coordinator role and function for department and market
  
• Ensure Care Coordinator documentation meets Landmark standards and appropriate abbreviations are used
  
• Review and utilize Reports Dashboard data for management of the department
  
• Maintains relationship with market leadership, especially Supervisors of Clinical Operations to ensure coordination of care, understanding of policy/practice change that impact department or market
  
• Other special projects or initiatives as assigned
  
  
  
  Supervisory:
  
  
  • 
    
  • General Manager/Executive Director, Health Service Director, Supervisor of Clinical Operations or other local market leadership
    
    
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:
    
    
    • 
      
    • High School Diploma or GED
      
    • Experience with escalated customer service issue resolution
      
    • Proficiency in Excel
      
      
      
      Preferred Qualifications:
      
      
      • 
        
      • BA
        
      • Experience in an administrative role in a health care setting
        
      • Medicare experience
        
      • Experience with following triage protocol
        
      • Knowledge of MS Office products
        
      • Demonstrated critical thinking skills and flexibility
        
        
        Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges
        
        
        *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
        
        
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. - - -
        
        
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        
        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Miami , Care Coordinator Supervisor - Hybrid, Other , Miami, Florida