Front Desk Associate - Palm Beach (Full-Time)
Company: NXTThing RPO
Location: West Palm Beach
Posted on: May 28, 2023
Job Description:
Company Description
Headquartered in Jacksonville, FL, Pet Paradise's full-service pet
care destination is dedicated to giving pet parents access to all
the premium care they need. The Pet Paradise brand has grown to
offer resort style pet day camp and care, professional pet
grooming, low-stress and high-quality veterinary care, and of
course, overnight boarding that feels like home, all under one
roof.
Job Description
Shift Schedule: This is a full-time position. Potential shift times
are as follows: 6am to 12 or 1pm; 1pm to 7pm; 9am to 4pm
Hourly Rate: $11.00-$12.50/hr depending on experience ($0.50
increase 6 months from hire date, additional $0.50 increase on
annual anniversary date)
Daily Pay Available with On Demand Pay
Complimentary Pet Day Camp! Bring your dog with you to work!
This position is responsible for guest service transactions,
reporting and resolving customer issues, and providing the right
services for the customers' and pets' needs.
Responsibilities include:
- Welcome pet parents and their pets as they enter the resort
while making a positive impression
- Organize and process the check-in/check-outs; coordinating
suite placement and walking the guest to their suite ensuring their
needs are met
- Answer in-coming phone calls, listen and respond to voicemails,
respond to emails- all in a timely, problem-solving manner
- Complete cashier and point of sale operations; able to
communicate with leaving and in-coming staff, peers, and
leadership
- Communicate and follow through with pet parent and resort
leadership requests
- Maintain cleanliness of the entranceway and lobby including the
restrooms
- Offer upgrades and sell additional services based on guest
wants and needs
- Responsible for maintaining, cleaning, and supporting the cat
room (per resort routines)
- Liaison to veterinary service team; veterinary appointment
status and arrivals Qualifications
- One to two years in a customer service role (Customer Service,
Call Center, Receptionist)
- Thrives in a fast-paced environment
- Detailed, but can work with a sense of urgency while providing
exceptional customer service
- Strong written and verbal communication skills
- Enjoys problem solving to provide our guests and customers with
a premier experience
- Reliable and flexible to resort schedule needs including days,
night, weekends, holidays, and peak times
- Able to learn to work with and handle a variety of sizes and
breeds of dogs
- Ability to receive instructions and remain adaptive to change
and training material Additional Information
- Complimentary Pet Day Camp - Bring your dog with you to
work!
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services (per
location)
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) Savings Plan --- Health, Dental and Vision Insurance
(full-time status)
Keywords: NXTThing RPO, Miami , Front Desk Associate - Palm Beach (Full-Time), Other , West Palm Beach, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...