Supervisor, Service Delivery
Company: TTEC
Location: Miami
Posted on: September 16, 2023
Job Description:
Bringing smiles is what we do at TTEC for you and the customer.
As a Supervisor, Service Delivery working remotely in Clifton
Forge, VA. you'll be a part of creating and delivering amazing
customer experiences while you also , an award-winning employment
experience and company culture.The anticipated hourly wage for this
position is $19.50 per hour. This position is eligible to
participate in an annual incentive program.What You'll DoDo you
love leading? Looking for an opportunity to learn more about the
industry and gain direct management experience? You'll motivate
your team to make sure they're on track to meet goals. You'll
answer associate's questions, issues, and customer escalation while
ensuring quality customer experience on every call as you're the
first line manager for your team.You'll report to the Manager,
Service Delivery. We're looking for a leader to Act as one, as you
will encourage and motivate you team to resolve issues, accomplish
goals and influence their career mobility.During a Typical Day,
You'll
- Coach associates to ensure achievement of company and client
goals while addressing employee related issues and coordinating
training on new or revised information relating to services,
products or processes of projects
- Manage multiple, complex, ongoing tasks and projects while
monitoring absence and attendance of your team
- Motivate and mentor your team with your open, honest manner and
in providing feedback and acknowledging a job well doneWhat You
Bring to the Role
- Associate degree, technical school or equivalent work
experience
- Promote a performance-driven culture and always work towards
reaching for amazing
- Engage and support your team in making sure they have the
proper tools and systems to accomplish day-to-day tasks
- Mentor and inspire others
- Customer-focused mindset
- Comfortable with computer systemsWhat You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement)Visit for more
information.About TTECOur business is about making customers happy.
That's all we do. Since 1982, we've helped companies build engaged,
pleased, profitable customer experiences powered by our combination
of humanity and technology. On behalf of many of the world's
leading iconic and hypergrowth brands, we talk, message, text, and
video chat with millions of customers every day. These exceptional
customer experiences start with you.TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.
Keywords: TTEC, Miami , Supervisor, Service Delivery, Other , Miami, Florida
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