Quality Assurance Supervisor
Company: FIS
Location: Miami
Posted on: September 16, 2023
|
|
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Cognitive Science Travel Percentage : 1 - 5%Job DescriptionAbout
FIS As the world works and lives faster, FIS is leading the way.
Our fintech solutions touch nearly every market, company, and
person on the planet. Our teams are inclusive and diverse. Our
colleagues work together and celebrate together. If you want to
advance the world of fintech, we'd like to ask you: Are you
FIS?About the teamOur Auto Finance team provides development,
production, client experience and operational support to several
Automotive lending clients. You will work on a client focused team
providing defect & enhancement support for our Auto Finance lending
application working closely with our client teams.An exciting time
for our team as over the next several years, we will be
transitioning from a mainframe-based Auto Finance lending
application to a server-based Asset Finance lending
application.What you will be doing - Provides leadership for a team
of Business Analyst and Quality Assurance Analyst including
planning, coaching, recruiting, selection, performance development
and mentoring. - Monitoring staff performance. Working with
employees to implement goals and documenting progress. Working with
The People Office on employee related issues. - Interpreting client
needs and documenting business requirements and identifying
solutions to non-standard tasks/queries. - Writing technical
specifications, business requirements documents and other forms of
documentation. - Presenting technical solutions to the client in a
non-technical, business focused method. - Providing application
software development support in a defined project. - Developing and
executing testing scenarios and tests application components. -
Participate in the direction of the client relationship. - Willing
to travel 5%, or as needed.What you will need - A bachelor's degree
in information systems, finance, accounting or the equivalent
combination of education, training, or work experience. -
Experience with lending and the financial services industry. -
Ability to provide communication on issues or complex information
to a wide audience based on knowledge. - Excellent customer service
skills that build high levels of customer satisfaction for internal
and external customersBonus if you have - Previous people
management experience. - Functional knowledge of traditional
Project Management and Agile methodologies - Experience with Auto
Suite or ALS - Proficiency in ticket logging software such as
JIRA/Team Support/CMS etc. is a plus.What we offer youAt FIS, you
can learn, grow, and make an impact in your career. Our benefits
include: - Flexible and creative work environment - Diverse and
collaborative atmosphere - Professional and personal development
resources - Opportunities to volunteer and support charities. -
Competitive salary and benefits.Privacy StatementFIS is committed
to protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the .EEOC StatementFIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is supplement document For positions located in the US, the
following conditions apply. If you are made a conditional offer of
employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: FIS, Miami , Quality Assurance Supervisor, Other , Miami, Florida
Click
here to apply!
|