Quality Assurance Supervisor

Company: FIS
Location: Miami
Posted on: September 16, 2023

Job Description:

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Cognitive Science Travel Percentage : 1 - 5%Job DescriptionAbout FIS As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the teamOur Auto Finance team provides development, production, client experience and operational support to several Automotive lending clients. You will work on a client focused team providing defect & enhancement support for our Auto Finance lending application working closely with our client teams.An exciting time for our team as over the next several years, we will be transitioning from a mainframe-based Auto Finance lending application to a server-based Asset Finance lending application.What you will be doing - Provides leadership for a team of Business Analyst and Quality Assurance Analyst including planning, coaching, recruiting, selection, performance development and mentoring. - Monitoring staff performance. Working with employees to implement goals and documenting progress. Working with The People Office on employee related issues. - Interpreting client needs and documenting business requirements and identifying solutions to non-standard tasks/queries. - Writing technical specifications, business requirements documents and other forms of documentation. - Presenting technical solutions to the client in a non-technical, business focused method. - Providing application software development support in a defined project. - Developing and executing testing scenarios and tests application components. - Participate in the direction of the client relationship. - Willing to travel 5%, or as needed.What you will need - A bachelor's degree in information systems, finance, accounting or the equivalent combination of education, training, or work experience. - Experience with lending and the financial services industry. - Ability to provide communication on issues or complex information to a wide audience based on knowledge. - Excellent customer service skills that build high levels of customer satisfaction for internal and external customersBonus if you have - Previous people management experience. - Functional knowledge of traditional Project Management and Agile methodologies - Experience with Auto Suite or ALS - Proficiency in ticket logging software such as JIRA/Team Support/CMS etc. is a plus.What we offer youAt FIS, you can learn, grow, and make an impact in your career. Our benefits include: - Flexible and creative work environment - Diverse and collaborative atmosphere - Professional and personal development resources - Opportunities to volunteer and support charities. - Competitive salary and benefits.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement document For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

Keywords: FIS, Miami , Quality Assurance Supervisor, Other , Miami, Florida