Mission Control Supervisor / Front Desk
Company: Yotel/yotelpad Miami
Posted on: November 18, 2023
The Mission Control Supervisor is responsible for creating a
welcoming first impression and second arrival experience for all
guests staying at or coming to the hotel. Additionally, they will
assist guests in answering questions about the hotel, local area,
attractions, and events and provide recommendations and directions.
The Mission Control Supervisor reports directly to the Senior
Mission Control Manager on duty.
Department: Mission Control
Reports To: Senior Mission Control Manager
Major Duties & Responsibilities:
-Manage the Mission Control desk in
all areas of responsibility while maintaining a positive attitude
at all times.
-Greet and acknowledge all guests in a warm and friendly manner
while remaining calm with demanding guests.
-Execute guest cabin moves as needed and communicate such to Cabin
-Post charges from retail into the OPERA system and obtain payment
from the guest.
-Learn the Hotel night audit systems and perform respective duties
when scheduled to work the night audit shift.
-Solicit and communicate guest feedback for continuous
-Own customer complaints and issues and empower oneself to seek
-Ensure timely follow up on matters involving other departments and
communicate back to guests.
-Demonstrate self-confidence, energy, and enthusiasm at all
-Extend professionalism and courtesy to crew members and customers
at all times.
-Attend pre-shift meetings and be current on all in-house events
and citywide attractions.
-Attend Mission Control monthly department meetings.
-Perform tasks as assigned by the Director of Rooms and Senior
Mission Control Managers.
-Provide and assist guests with general services and information
that enhances the YOTEL Miami guest experience.
-Maintain current listings of area attractions, activities, and
-Maintain current YOTEL Miami information including Food and
Beverage hours of operation and upcoming events.
-Ensure thorough knowledge of safety and emergency procedures.
-Maintain absolute cleanliness and ordinance of all areas and
displays at Mission Control.
-Ensure cash transactions are in full compliance with standard
operating procedures and exercise great care in each instance.
-Lead and cover the shift in the absence of Senior Mission Control
Managers ensuring YOTEL standards.
-Flexible schedule allowing for the ability to work all shifts
including mornings, evenings, overnights, holidays, and weekends.
Keywords: Yotel/yotelpad Miami, Miami , Mission Control Supervisor / Front Desk, Other , Miami, Florida
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