Navigation Supervisor

Company: VirtualVocations
Location: West Palm Beach
Posted on: September 21, 2024

Job Description:

A company is looking for a Navigation Supervisor to lead a team in enhancing member experiences.

Key Responsibilities

Oversee contact center strategies and performance metrics to ensure service excellence
Promote a teamwork environment and drive staff development through coaching and mentoring
Analyze performance data to identify trends and implement proactive solutions for improvement

Required Qualifications

Bachelor's degree or equivalent combination of education and work experience
Proven leadership experience in a service environment, preferably in a contact center
Experience in the healthcare benefits/insurance industry is a strong plus
Demonstrated experience in staff development and performance management
Strong technology skills, particularly with Microsoft products

Keywords: VirtualVocations, Miami , Navigation Supervisor, Other , West Palm Beach, Florida

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