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Client Liaison - Disability Claims

Company: Zurich NA
Location: Fort Lauderdale
Posted on: October 12, 2018

Job Description:

**Client Liaison ? Disability Claims** **Description** **Job Summary** You have an amazingopportunity to work with one of the biggest insurance organizations in theworld. As a Client Liaison, you willresponsible for the coordination and administration of the LOA and Disabilityprocess between Zurich and our external partners. This external facing positionworks closely with the claim operations manager, benefits team and functions asa liaison between internal and external customers. You will be developing anddelivering customer-specific value-added services for existing and new largecustomers in order to build customer awareness of the organization?s ValueProposition. **Keyfunctions and expected experience:** * Servesas primary contact for clients in person and telephonically to ensure timelyreporting and resolution of day to day issues * Providewritten and verbal updates regarding leave and disability status updates toemployees, managers and HR that detail the status of their leave applicationand leave implications (pay, benefits, return to work, etc.). * Manageand maintain positive client relationships through service delays and qualityissues * Identifytrends, research root cause of service and IT issues and/or delays. * Provideinput and recommendations during meetings and providing weekly updates andreports to the leadership team * Strategizeand partner with leadership team to continually improve operational performance * Provideguidance in interpreting leave and disability policies, including pertinentfederal and state leave laws for employees, managers, and HR * In-depthknowledge of Family Medical Leave Act, California Family Rights Act, and otherapplicable laws, as well as institutional leave policies **JobQualifications** Basic Qualifications: * BachelorsDegree and 5 or more years of experience in the Claims or Underwritingarea OR * High School Diploma or Equivalent and 7 or more years of experience in theClaims or Underwriting area AND * Experience working with commercial customers * Experience in addressing customer needs Preferred Qualifications: * CPCU * Knowledge of Risk Management Information Systems **Additional Information** Imagine working for a company that truly cares about theiremployees, customers, stakeholders, and communities they serve. Imagine workingfor a values-driven organization that has the ambition and desire to be thebest global insurance provider in the world. Zurich is that place where 55,000employees across approximately 200 countries and territories are all focused onhelping people and helping companies protect what is truly most important tothem. We are a values-driven organization that takes pride in the work that wedo every day and we have the ambition to be the best global insurer in theworld. EOE disability/vets Zurich does not accept unsolicited resumes from search firms or employmentagencies. Any unsolicited resume will become the property of Zurich AmericanInsurance. If you are a preferred vendor, please use our Recruiting AgencyPortal for resume submission. **Primary Location:** United States-California-San Diego **Other Locations:** United States-Florida-Plantation **Schedule** Full-time **Travel** Yes, 25 % of the Time **Relocation Available** Yes **Job Posting** 09/24/18 **Unposting Date** Ongoing**Req ID:** 1800076YIt is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.

Keywords: Zurich NA, Miami , Client Liaison - Disability Claims, Other , Fort Lauderdale, Florida

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