Welcome Desk Supervisor - W Miami - (190017UX)
Company: Marriott International, Inc.
Location: Fort Lauderdale
Posted on: June 15, 2019
Here's To Your Journey with W Hotels Boldly coloring outside the
lines of luxury, W turns the traditional notion of the extravagant
hotel on its head. Our irreverent attitude and taste for excess
redefine revelry for the modern jet set. Our guests have a lust for
a life less ordinary that drives them to demand more, experience it
all, and hit repeat. We share our guests passions, providing
insider access to whats new and whats next. Moderation is not in
our vocabulary and we know that lust for life demands more, not
less. W guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If youre ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels. The W Miami, located
at 485 Brickell Ave, Miami , Florida, 33131 is currently hiring a
Welcome Desk Supervisor. Responsibilities include: Assist staff
with expediting problem payments (e.g., problems processing credit
card). Follow up with guest regarding satisfaction with
guest-related issues. Process all guest check-ins by confirming
reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks,
debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with
reservations. Block rooms in the computer and identify designated
requirements and requests. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Coordinate with Housekeeping to
track readiness of rooms for check-in. Review shift logs/daily memo
books and document pertinent information in logbooks. Count bank at
the beginning and end of shift. Balance and drop receipts according
to Accounting specifications. Assist management in training,
motivating, and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Miami , Welcome Desk Supervisor - W Miami - (190017UX), Other , Fort Lauderdale, Florida
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