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Student Services Advisor

Company: Adtalem Global Education
Location: Miramar
Posted on: July 15, 2019

Job Description:

Location US-FL-Miramar Job ID 2019-****** Institution Ross University School of Medicine Department Student Services Employment Type Regular Full-Time FLSA Status U.S. - Non-Exempt Opportunity at a Glance The Student Services Advisor (SSA) with Ross University School of Medicine makes a significant contribution to the success of our students by providing support throughout their medical education. It takes a special set of skills and experience to be effective in this important role, so we hope to meet with people who have passion for education, exceptional organizational and communication skills, and solid commitment to consistently providing exceptional service. Our students will rely on you as their partner and primary resource for information about the resources available to help them throughout their academic program.The SSA is also responsible for providing consistent support for matters related to Clinical Advisement, Office of Student and Professional Development and Hospital Partnerships and Compliance. As part of the integrated Student Services and Student Advisement teams, the SSA works collaboratively with other student-facing colleagues to provide outstanding support that is essential to our students' success. Responsibilities Responsibilities of the Student Services Advisor include: * Provide tier 1 advisement to new and continuing students throughout their academic program * Ensure that student information is current, accurate and complete * Identify risk factors that may impact students' academic progress and collaborate with colleagues to address challenges and recommend plans of action to overcome them * Collaborate with colleagues across departments to ensure a consistently outstanding educational experience for our deserving students * Assist the Director of Student Services with various responsibilities including the design and implementation of the Student Service Strategy * Ensure that incoming calls are answered and routed appropriately * Review and acknowledge student or hospital requests received via phone, fax, e-mail or in-person * Expediently manage and maintain request queues in e-mail and/or database * Actively participate in team projects to continuously learn, improve and drive quality for Ross University's service to our students and those who support them * Actively participate in student satisfaction initiatives to improve their experience Qualifications You are encouraged to apply for this position if you: * Have earned a Bachelor's degree (or higher), a requirement for this position * Have worked in higher education for at least one year (or have similar directly-relevant experience) highly preferred for this position * Proficiency with Microsoft Office Suite is required, and experience with academic software such as Salesforce, Banner, and ImageNow is preferred for this position * Are available to meet domestic and international travel requirements, able to travel up to 10% of the time * Are available to work flexible weekday hours within the hours of 8:00am-8:00pm Monday-Friday * Have an impeccable work ethic and hold yourself accountable to the highest ethical standards * Are able to craft and deliver well-written, compelling messages to our students and colleagues * Embrace fundamental customer service concepts, practices and procedures to create exceptional customer relationships and experiences * Have understanding and knowledge of general academic policies and procedures * Are willing and able to meet new challenges with optimism and an open mind * Excellent interpersonal and communication skills with the ability to effectively interact with staff, faculty and students * Have the ability to work independently and as part of a team, adhering to timelines, meet deadlines, and prioritize effectively * Demonstrate a professional image reflected in behavior, maturity, and integrity We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We maintain a drug-free workplace and perform pre-employment substance abuse testing. TEST Who We Are The purpose of Adtalem Global Education is to empower students to achieve their goals, find success, and make inspiring contributions to our global community. Adtalem Global Education Inc. (NYSE: ATGE; member S & P MidCap 400 Index) is a leading global education provider and the parent organization of Adtalem Educacional do Brasil, American University of the Caribbean School of Medicine, the Association of Certified Anti-Money Laundering Specialists (ACAMS), Becker Professional Education, Chamberlain University, Ross University School of Medicine and Ross University School of Veterinary Medicine. For more information, please visit ***********. Options

Keywords: Adtalem Global Education, Miami , Student Services Advisor, Other , Miramar, Florida

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