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Desktop Support, Hardware

Company: MedKeeper, A Grifols Company
Location: Miami
Posted on: July 15, 2019

Job Description:

Title: Desktop Support, HardwareReports to: VP, Information Security and ITLocation: Doral, Florida (Grifols Distribution Center)Travel: Less than 20%MedKeeper creates cloud-based mobile applications to help health care professionals better manage pharmacies and track medications. We're always looking for smart, talented, hard-working people to join our team. We offer a full range of benefits, but the most important one is a fun and casual work environment. We work closely together and we're excited about what we do. We believe that exceptional people create a great culture and ultimately, an outstanding business.We are an award-winning company based in Denver, Colorado. MedKeeper has been named the KLAS Category Leader for IV Workflow Management in 2017 and 2018. We have also been recognized by Inc. 5000, Colorado Companies to Watch and the Colorado BioScience Association for our success and growth in our industry.Responsibilities Works alongside with IT peers, Software Support and Implementation teams to build new processes and improve existing processes surrounding customer hardware procurement, configuration and shipping Maintains complete and comprehensive documentation of new and changed processes Effectively orders, configures and ship necessary equipment to customers and facility sites while coordinating with other team members Monitors and tracks customer equipment orders on a regular basis and based upon implementation schedules Maintains and monitors inventory of all customer hardware Coordinate with Finance and Accounting as necessary throughout entire equipment procurement and reconciliation process Act as a technical liaison between the Operations, Information Security and IT departments Collaborates with Product team to identify and meet future hardware needs Identify, triage, analyze, define, and communicate equipment issues for solution development Support root cause identification through in-depth troubleshooting and testing of equipment that reported to have issues Provide technical guidance to Support and Implementation teams Work closely with Implementation and development teams to successfully anticipate, identify and resolve issues/concerns internally. Qualifications Bachelor's degree in an Engineering discipline, Computer Science, Information Systems, Mathematics, or related discipline is required Experience using or working on Windows, MacOS, iOS and Apple Products. Ability to work independently; must be able to manage deadlines and multiple projects concurrently. Experience in vendor management is preferred. Strong written, verbal, telephone and interpersonal communication skills. Proven ability to work as a member of a team.Exhibits professionalism, commitment to excellence, detail orientation, and accountability. CompensationThe position includes competitive compensation and benefits including medical, dental, and other insurance; as well as paid holidays and time off. (Will vary by candidate)This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Keywords: MedKeeper, A Grifols Company, Miami , Desktop Support, Hardware, Other , Miami, Florida

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