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Group Coordinator

Company: Tideline Ocean Resort & Spa
Location: Palm Beach
Posted on: October 13, 2019

Job Description:

Location: US-FL-Palm Beach# of Openings: 1Category: RevenuePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us

Escape normal with a unique Palm Beach experience at Tideline Ocean Resort & Spa. An ambience of rest, relaxation and romance surrounds the Tideline Ocean Resort & Spa. The dramatic sunrise views over the Atlantic Ocean are a tonic to the fast-paced world that swirls around you, and the refreshing breeze at sunset will refresh you during an evening of open-air dining. At Tideline, we create a once-in-a-lifetime experience that gives both guests and employees the opportunity to make lasting memories. As part of our team, you will have paid a competitive benefits package, including holidays, vacation time, and paid time off. You will also have the opportunity to take advantage of special discounted room rates when staying at other Company managed hotels. We welcome the opportunity to speak with you further about opportunities with the Tideline Family!

Overview

Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.

Responsibilities

  • Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
  • Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
  • Calculate and prepare rooms reports to determine sources of business using various computer systems.
  • Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

    Qualifications

    • High school diploma required, and college degree preferred.
    • Hotel experience preferred.
    • Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
    • Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
    • Ability to make accurate mathematical calculations using 10-key.
    • Must have analytical ability to assess reservation trends and make related decisions.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

      Benefits

      HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113641859

Keywords: Tideline Ocean Resort & Spa, Miami , Group Coordinator, Other , Palm Beach, Florida

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