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Cruise Specialist

Company: Atlas Ocean Voyages
Location: Fort Lauderdale
Posted on: November 11, 2019

Job Description:

Atlas Ocean Voyages is seeking experienced, customer-focused, detail-oriented, Cruise Specialist to join a high-energy team of cruise industry veterans at a start-up cruise company, headquartered in Fort Lauderdale, Florida.
The Cruise Specialist is responsible for assisting Travel Advisors and Guests with all aspects related to cruise and group bookings, including product information. The Cruise Specialist provides service and quality assistance by telephone and email consistent with the corporate goals and standards related to, service delivery requirements.
Essential Job Function:

  • Use sales techniques, customer service, and product knowledge to increase booking revenue and provide complete customer satisfaction
  • To provide excellent customer service via phone or email to travel advisors and guests in a positive, knowledgeable, and professional manner
  • Review, confirm and finalize all aspects of reservations. This includes the collection of deposits, final payments and organizing onboard functions
  • Prepare monthly billing statements
    Minimum Qualifications:
    • Must be customer service-oriented and have excellent hospitality skills
    • Able to work positively, cooperatively and respectfully in a fast-paced, diverse and entrepreneurial business environment
    • Minimum of three years of experience in the cruise or travel industry
    • Experienced in working with overflow call center
    • Self-motivated, organized, and team-oriented
    • Flexible to work weekends and holidays
    • Proficient in verbal/written English, multi-lingual a plus
    • Knowledge of Microsoft Office suite, Excel, Word, Outlook

      Education: High School Graduate or equivalent.

Keywords: Atlas Ocean Voyages, Miami , Cruise Specialist, Other , Fort Lauderdale, Florida

Click here to apply!

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