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Application Support Technician

Company: Integrated Resources, Inc
Location: Miramar
Posted on: January 17, 2020

Job Description:

Job Description: LONG TERM ASSIGNMENT WITH OPPORTUNITY TO BE EXTENDED OR GO PERM BASED ON PERFORMANCE Schedule: Monday-Friday, 8am-5pm 50% travel may be required. Mostly in Florida, however travel may be required outside of Florida Maintains, integrates and implements software applications within the organization. Coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Responsibilities: Provide technical support to dispensing and inventory operations teams o Identify and resolve technical issues o Maintains the ticketing system to report and track IMS user issues o Manage access requests Assist with new site rollouts o Setup initial inventory loads at new o Provide on-site go-live supports following new rollouts Deliver custom training to support teams Document, track, and monitor the problem using applicable systems and tools. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Skills Ability to explain complex ideas to those with limited IT and system knowledge Excellent verbal and written communication skills Exceptional customer service and relationship management skills Troubleshooting and root cause analysis Qualification Minimum 2 years' experience supporting IT systems Minimum 2 years' experience with logistics or warehouse inventory management Fluent in both English and Spanish Valid driver's license

Keywords: Integrated Resources, Inc, Miami , Application Support Technician, Professions , Miramar, Florida

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