Desktop Support Technician

Company: Robert Half
Location: West Palm Beach
Posted on: September 15, 2020

Job Description:

Description The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides detail oriented level phone support to customers. Performs all duties in accordance with company policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) bull Troubleshoot and replace laptop and PC hardware. bull Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new full-time setup, termination, relocation, remote and automated updates, and remote support. bull Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. bull Set up, maintain and troubleshoot Apple iPad tablets and iPhone. bull Participate in IT Support queue which will result in assigning and prioritizing open issues. bull Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation. bull Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, localnetworking printing, e-mail, connectivity, remote access, and hardware issues. bull Perform server and desktop computer updates to safeguard from malicious viruses and malware. bull Manage customer issues and requests by creating, tracking and documenting technical solutions. bull Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. bull Builddeploy new workstations (desktops laptops). bull Installupgrade hardwaresoftware on Windows workstations. bull Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation. bull Maintain positive relations through effective customer follow-up. bull Off hours work may be required as needed. bull Must be available to travel domestically up to 5. bull Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. bull Excellent time management, communications, decision making, and organization skills. bull Ability to use word processing, spreadsheets, and database programs. bull Knowledge of setting up remote access for users. bull Must be able to work independently to identify and resolve issues. Concurrently, candidate must be able to effectively work with other team members and with upper management. bull Excellent communication skills, both written and verbal, are essential. bull Set up and configure printers, scanners, and other peripherals. bull Working knowledge of current communications devices and protocols, server and desktop technologies. bull Experienced in VOIPPBX telephony systems. bull Ability to manage multiple projects, activities and tasks simultaneously. bull Execute other tasks as delegated by Director of IT. Requirements Must have 3-5 years of experience as a Desktop Support Technician in a small to medium environment of servers, desktop systems and communications devices using current technologies. The employee must have excellent knowledge of Windows 10, 8.1 and 7, Windows server 2012 and 2012 R2, Microsoft office 2010-2016, and be proficient in utilizing internet to resolve IT related issues. MCP orand A certification preferred. Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Miami , Desktop Support Technician, Professions , West Palm Beach, Florida