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Dispatcher/Customer Service

Company: Aerotek
Location: Miami
Posted on: October 18, 2020

Job Description:

A leading Health Care Service Provider in the Miami Lakes area is looking to hire Dispatcher/Customer Service Representative to their Call Center. Location: Miami Lakes, FLJob Description:The Bilingual Customer Service Representative interacts with customers to provide information in response to transportation inquires and also ensures the efficient and accurate entering of all requests into the data management system.Essential Functions and Duties: -100% inbound calls from Facilities which include, Doctors, Hospitals, Medical offices, etc. -Schedule, modify and cancel reservations as requested -Ensure accurate trip data input -Obtain and document details of any complaints being filed -Refer unresolved customer grievances to designated department for further investigation and resolution -Maintain a polite and courteous manner at all times -Maintain an acceptable attendance and tardiness record -Promote a positive working environment -Adhere to and ensures all company policies and procedures are maintainedQualifications:-Bilingual in Spanish (preferred not required)-Must have minimum of 1 year call center experience-Must possess excellent customer service and phone skills-Strong problem solving, time management and organizational skills-Must be able to type ideal 35 WPM-Ability to work independently or with a team a must-Must have a High School Diploma or GEDApply now!! Currently hosting interviews immediately!!About Aerotek: Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we''ve grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.by Jobble

Keywords: Aerotek, Miami , Dispatcher/Customer Service, Professions , Miami, Florida

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