Client Experience Quality Assurance Analyst
Company: The Cobblers
Location: Miami
Posted on: February 25, 2021
|
|
Job Description:
The Cobblers is currently looking for a--Client Experience
Quality Assurance Analyst--in our Miami, FL. Office.
QA will be responsible for working with the Customer Support and
Operations staff in performing a training gap analysis and
conducting quality assessments to ensure performance and policy
adherence. Additionally, this role will present trending results to
management with recommendations of agent performance and process
improvement.
The ideal candidate is looking for a company to build a career.
With fast-growing e-commerce business and storefronts in So.
Florida, The Cobblers continue to expand its footprint and to be
recognized as the top company in the US. With planned local growth,
plus growth in e-commerce, and beyond, the Cobbler's team is
excited about the future. Join our fun, family-spirited team to
build a long-lasting career at a company that will continue to
challenge, develop, and appreciate its Associates.
Responsibilities:
--- Review a high number of calls, emails, and chats in order to
maintain and develop internal support and call service quality
standards
--- Direct quality initiatives by requiring adherence to quality
assurance policies and procedures; developing new models;
implementing changes
--- Asses support interactions based on internal standards
--- Verify results by measuring skills in the use of scripts,
product knowledge, sales, serviceability, greeting, diction,
listening, etiquette, objection handling, efficiency, and courteous
close of the call
--- Accompany evaluations with meaningful and constructive
feedback
--- Communicate concerns and/or issues based on information
acquired through call listening (Order or fulfillment issues, sale
link errors, etc..)
--- Conduct weekly calibration meetings
--- Continually audit and revise quality assurance score forms
--- Assure that the call center is aligned and compliant with the
company's SOPs and policies and present new SOPs and policies when
necessary
Qualifications:
--- High School diploma or equivalent
--- Bachelors degree a plus
--- 3+ years experience with call center operations required
--- 1+ years experience Quality Assurance Analyst required
--- Previous experience working with Zendesk preferred
--- Outstanding customer service skills and dedication to providing
exceptional customer care
--- Excellent verbal, written, and interpersonal communication
skills
--- Exceptional listening and analytical skills
--- Great organizational skills
--- Basic computer skills
--- Must type 55 WPM
--- Able to carry out responsibilities with little or no
supervision
--- Solid time management skills
--- Must adapt well to change and successfully set and adjust
priorities as needed
--- Must be self-motivator and self-starter
About Company:
Masters of the craft. Titans of the trade. The Cobblers is one of
the fastest-growing companies in America. We are committed to
delivering world-class restoration, repair, and cleaning services
to high-quality leather goods and premium sneakers. The Cobblers is
a brand that represents new ways of thinking, creating innovative,
circular processes for the development of our product-service
offerings. We champion "revival and re-use" over the disposable and
the replaceable. Pollute not. Waste Not.
Life at The Cobblers: Life at The Cobblers is about sharing
responsibility and creating great work together. We take pride in
the many unique perspectives and expertise that our team brings to
the table every day. We are committed to offering equal
opportunities to all employees and welcome applicants irrespective
of age, sex, race, ethnicity, or disability.
Keywords: The Cobblers, Miami , Client Experience Quality Assurance Analyst, Professions , Miami, Florida
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Professions JobsSign Installer Description: Sign Installer 13 br Responsibilities: Safely install and remove production materials on media structures. Take photographs of completed jobs as needed. Check sites and report any issues such as tree (more...) Company: Arango Billboard & Construction Location: Miami Posted on: 02/26/2021 DevOps Architect (Azure) Description: Responsibilities of DevOps Architect ul li Working with Delivery Manager, Technical Lead, and tech team to deliver Application Development Company: SkyBridge Resources Location: Miami Posted on: 02/26/2021 Local CDL-A Owner Operator Truck Driver (West Palm Beach,FL) Description: CDL-A OWNER OPERATOR TRUCK DRIVER JOBSOwner Operators Enjoy Daily Home Time Stable Freight If you are a CDL-A owner operator truck driver and are looking for a stable, local opportunity, Florida Rock (more...) Company: Florida Rock & Tank Lines, Inc. Location: West Palm Beach Posted on: 02/26/2021 Regional Truck Drivers - Experience Based Pay Description: Job Description: Premier Elite Fleet - Experience Based Pay REGIONAL, DEDICATED DRIVING POSITIONS If you have a minimum 2 years clean driving experience, you qualify to join Company: Premier Transportation Location: Miami Posted on: 02/26/2021 Flexible Hours - Lyft Driver Description: Job DescriptionWhat is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers may (more...) Company: Lyft Location: Opa Locka Posted on: 02/26/2021 Class A CDL - Jet-Set Dedicated truck driver - Dollar General Description: br br As a Jet-Set Dedicated truck driver on Schneider's Dollar General account, get paid to fly from your home to a specific location to haul freight for 21 days. Schneider will pay for your ticket (more...) Company: Schneider Location: Miami Posted on: 02/26/2021 Leasing Consultant Description: Position Summary: Executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new (more...) Company: RangeWater Real Estate Location: West Palm Beach Posted on: 02/26/2021 CDLA - Truck Driving Jobs - Owner Operators - Earn up to $1.50 CPM! Description: br br br CDLA - Truck Driving Jobs - Owner Operators - Earn up to 1.50 CPM Earn more at Marten with industry leading pay Apply Online or Call 608-571-2081 Today CDL A Truck Drivers - Marten has (more...) Company: Marten Transport Location: Miami Posted on: 02/26/2021 Class A CDL - Jet-Set Dedicated truck driver Walmart Description: br br Jet-Set Dedicated truck drivers get a paid flight from their home location to haul freight then get a paid flight back for home time. Drive for 3 weeks then spend 5 days at home travel days (more...) Company: Schneider Location: West Palm Beach Posted on: 02/26/2021 TECHNICIAN, EVS Description: Summary Objective br The EVS Technician performs cleaning of rooms, hallways, elevators, and common areas, stripping and waxing of floor throughout the building using high speed buffer, slow speed (more...) Company: St Annes Gardens Inc Location: Miami Posted on: 02/26/2021 |