Desktop Support Technician
Company: University of Miami
Location: Miami
Posted on: April 8, 2021
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Job Description:
Current Employees: If you are a current Staff, Faculty or
Temporary employee at the University of Miami, please click here to
log in to Workday to use the internal application process. To learn
how to apply for a faculty or staff position using the Career
worklet, please review this tip sheet . Transforming Lives The
University of Miami is among the top research universities and
academic medical centers in the nation, and one of the largest
private employers in South Florida.With more than 16,000 faculty
and staff, the University strives for excellence, and is driven by
a powerful mission to transform and impact the lives of its
students, patients, members of the community, and people across the
globe.The University is committed to fostering a culture of
belonging, where everyone feels valued and has the opportunity to
add value. Through values of Diversity, Integrity, Responsibility,
Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U
community works together to create an environment driven by
purpose, excellence, community, and service.CORE JOB FUNCTIONS Acts
as first point of contact in the problem determination process, for
desktop and network issues.Provides quality customer service to all
clients in a timely and professional manner.Organizes and
prioritizes support requests.Monitors, administers, tracks, and
verifies completion of help desk tickets.Assists staff with the
installation, configuration, and ongoing usability of desktop
computers, peripheral equipment, and software.Prepares, installs,
tests, and certifies any desktop configuration, including any
software drivers.Conducts basic troubleshooting for desktop and
laptop computers.Applies migration from previous PC and executes PC
hardware moves.Loads and configures software at desktop.Verifies
software is functional and escalates issues.Decommissions any
existing hardware that has been replaced.Completes, updates, and
closes Service Center tickets.Adheres to University and unit-level
policies and procedures and safeguards University assets. This list
of duties and responsibilities is not intended to be all-inclusive
and may be expanded to include other duties or responsibilities as
necessary. CORE QUALIFICATIONS Education:High school diploma or
equivalentCertification and Licensing:Not
ApplicableExperience:Minimum 1 year of relevant
experienceKnowledge, Skills and Attitudes:Skill in completing
assignments accurately and with attention to detail.Ability to
analyze, organize and prioritize work under pressure while meeting
deadlines.Ability to process and handle confidential information
with discretion.Ability to work evenings, nights, and weekends as
necessary.Commitment to the University's core values.Ability to
work independently and/or in a collaborative
environment.Proficiency in computer software (i.e. Microsoft
Office).The University of Miami is an Equal Opportunity Employer -
Females/Minorities/Protected Veterans/Individuals with Disabilities
are encouraged to apply. Applicants and employees are protected
from discrimination based on certain categories protected by
Federal law. Click here for additional information.Job Status:Full
timeEmployee Type:StaffPay Grade:i102
Keywords: University of Miami, Miami , Desktop Support Technician, Professions , Miami, Florida
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