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Senior Apartment Maintenance Manager

Company: Mill Creek Residential Trust LLC
Location: Miami
Posted on: May 6, 2021

Job Description:

Welcome to Mill Creek! We're glad you're here! At Mill Creek Residential, we believe that every associate is imperative to the success of our organization. We believe in embracing our core values and in the power of People, Places and Relationships.The Sr. Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for managing routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively manages the development and leads the execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community. MAJOR RESPONSIBILITIES:

  • Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
  • Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
  • Schedule and perform routine preventive maintenance on all appropriate equipment and tools
  • Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable
  • Manage all customer service requests, including prioritizations and delegation to assigned staff. Evaluate and analyze service request trends for assigned community. Ensure all resident requests are completed with excellent customer service
  • Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.
  • Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
  • Coordinate and oversee all work of internal and external vendors and maintenance service suppliers
  • Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
  • Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
  • Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
  • Assist in the development of the annual maintenance operating budget in accordance with the established timeframes. Analyze budget variance and trends
  • Ensure appropriate risk mitigation procedures are implemented including disaster response.
  • Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
  • Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
  • Address and complete all other duties as assigned
  • Embody the Mill Creek mission, values and brand promise in all that he or she does

    • Must be bilingual and able to speak Spanish fluently.
    • High School diploma or equivalent (GED) preferred.
    • 5+ year's multi-family property management or other building maintenance experience performing duties as a Service Manager.
    • Must have 3-5 years of maintenance staff's supervisory experience.
    • Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.
    • CAMT and CPO preferred.
    • Able to effectively communication (verbal and written), as well as read container labels.
    • Able be able to use general maintenance tools, supplies and equipment.
    • Valid State Issued Driver License and automobile insurance.
    • Able to accurately perform measurements and basic math.
    • General computer skills in Microsoft Office and property management based software.
    • Be able to safely use chemicals, paint, and general cleaning supplies. About Modera Metro DadelandModera Metro Dadeland, built in 2017, is a mixed-use community offering 861 apartment homes in a fresh addition to one of Miami's most vibrant, well-connected communities. Situated at 8215 SW 72nd Avenue, the community benefits from a prime location in close proximity to the major thoroughfares of the city, including U.S. 1, Palmetto Express Way and Snapper Creek Expressway. The community is walking distance to the Dadeland North Metrorail station. Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

Keywords: Mill Creek Residential Trust LLC, Miami , Senior Apartment Maintenance Manager, Professions , Miami, Florida

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