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Service Dispatcher

Company: RAMS, Inc. - Skilled Construction Services
Location: West Palm Beach
Posted on: November 22, 2021

Job Description:

Dispatcher Duties and ResponsibilitiesThe duties and responsibilities of a Dispatcher include but are not limited to:

  • Receive and answer service request calls with professionalism and patience
  • Schedule and dispatch 7-8 technicians or equipment to appropriate locations according to dynamic schedules, customer requests or immediate needs
  • Coordinate and route service techs to their jobs throughout the day
  • Close out with service techs at end of each call and record as complete or schedule follow up service.
  • Ability to multitask and reconfigure schedules constantly
  • Ability to work in a constantly changing medium stress environment
  • Prepare daily / weekly work schedules
  • Balance the coordination of the schedule between geographic efficiency and customer service expectations
  • Preparing work orders for crew and closing out work orders from work crews
  • Proactively address problems and suggest solutions
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other informationDispatcher skills and qualifications
    • Excellent communication skills to collaborate with others under any type of condition
    • Excellent clerical and organizational skills to keep track of schedules, routes and personnel
    • Knowledge of computers for scheduling and other dispatching duties
    • Ability to multitask with different, and sometimes conflicting, events happening at the same time
    • Ability to work under stress and remain calm
    • Ability to relay information in a fast-paced environmentAdditional skills
      • Data entry
      • Documentation
      • Telephone, email, texts
      • Listening and verbal communication
      • High energy level
      • Dependability
      • Multi-tasking
      • Emotional control
      • Copying, scanning, filing of documents
      • Dispatcher Personality Requirements *A good Dispatcher should have impressive communication and interpersonal skills, as they must be patient and effective at listening to and resolving the callers' problems. This also requires them to have effective problem solving and critical thinking abilities, as they must develop logical solutions to any problems that arise.Since they are regularly responding to unexpected and immediate issues, Dispatchers must be skilled at handling high-pressure and emergency situations. They should also act as a calming and relaxing presence for nervous callers on the other line.Education and Experience Requirements
        • High school diploma or GED minimum
        • Prior customer service experience is desirable
        • General knowledge or experience in low voltage electronics (Alarm/ CCTV/ Fire/ Sound) is a plus
        • Ability to commute to West Palm BeachJob Type: Full-timeBenefits:
          • 401(k)
          • 401(k) matching
          • Dental insurance
          • Health insurance
          • Life insurance
          • Paid time offSchedule:
            • 8 hour shift
            • Monday to FridayWork Location:
              • One locationWork Remotely:
                • NoWork Location: One location

Keywords: RAMS, Inc. - Skilled Construction Services, Miami , Service Dispatcher, Professions , West Palm Beach, Florida

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