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Dispatcher

Company: ETC Palm Beach, LLC
Location: West Palm Beach
Posted on: November 23, 2021

Job Description:

ETC has a goal to WOW and AMAZE our clients by automating and integrating technology. We are the premier Home Automation Company in South Florida and one of the largest in the country. The company has been around for 35 years, with over 12,000 systems installed. We help our client with Audio-Video Solutions, Home Theaters, Motorized Window Treatments, Smart Home Integration, Security, Surveillance, Outdoor solutions, Networks and much more. We design, implement, and service everything we do and are recognized as one of the best in the industry from the Home Technology Association.We are looking for a reliable Dispatcher to act as a communication point for our field technicians(20-25 technicians). You will receive requests, transmit messages and track vehicles. You will be responsible for creating the schedule and managing the resources throughout the day as conditions warrant. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.Responsibilities

  • Create schedule for routing field technician throughout the week.
  • Manage schedule daily to ensure efficient and productive time utilization from field technicians.
  • Ensure field technicians are managing time-entry correctly capturing time accordingly and logging breaks appropriately.
  • Receive calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other informationSkills
    • Proven experience as dispatcher or relevant position
    • Tech-savvy with understanding of Windows based products
    • Fast typing with experience in data entry
    • Knowledge of procedures and guideline for emergency situations
    • Proficient in English (oral and written)
    • Outstanding organizational and multitasking abilities
    • Active listener with excellent communication skills
    • Sound judgement and critical thinking
    • High school diploma or greaterJob Type: Full-timePay: $15.00 - $20.00 per hourBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Employee discount
      • Flexible spending account
      • Health insurance
      • Life insurance
      • Paid time off
      • Referral program
      • Vision insuranceSchedule:
        • 8 hour shiftSupplemental Pay:
          • Bonus payExperience:
            • Dispatching: 3 years (Required)Work Location: One location

Keywords: ETC Palm Beach, LLC, Miami , Dispatcher, Professions , West Palm Beach, Florida

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