Company: Altman Management Company
Posted on: May 15, 2022
INTRODUCTION: The purpose of this position description is to
communicate many of the responsibilities and duties associated with
the position of Resident Representative. While the information is
comprehensive, it is noted some of the responsibilities and duties
may not be addressed. Also, the designated duties will take into
consideration the Resident Representative's skills, experience and
career goals. Altman Management Company operates with a Team
Approach and fully expects every person to perform any reasonable
task or request that is consistent with fulfilling company goals
and objectives. As it is the company's philosophy to promote from
within whenever possible, it is recommended each associate
familiarize themselves with the duties and responsibilities of
those positions directly above and around their own. This position
description does not constitute an employment contract between AMC
and any associate.
ESSENTIAL JOB FUNCTIONS:
Scheduled work days may vary. Position requires the ability to work
any of the seven days of the week, 52 weeks of the year. Due to the
property staffing limitations, it is extremely critical that
individuals be able to work their scheduled hours on a consistent
Standard hours of operation per the assigned location. Overtime
hours when required due to variable conditions such as staffing,
workload, or emergencies.
Position requires individuals to operate their own or a vehicle
provided by the property to transport prospective residents on the
property. Person must be able to drive without jeopardizing the
safety of prospects, residents or fellow associates.
Position requires purchasing and wearing company specified uniforms
and/or accessories to be paid for by the associate.
Position requires the ability to enter data into a computer and
generate printed reports.
Position requires the ability to answer telephones, clearly respond
to inquiries and produce messages.
Position requires the ability to use general office equipment
including but not limited to, computers, calculators, copy
machines, facsimile machines, and required safety equipment.
Lease apartments and aggressively sell the products and services of
the property to which they are assigned. Develop, refine and
effectively implement excellent telephone and personal sales
skills--specifically, to respond to site visit or telephone
inquiries, conduct site tours, effectively sell to prospects and
lease apartments. Work to optimize occupancy while maximizing
effective lease rent. Site tours include, but are not limited to,
showing and transporting the prospect around the property in order
to show the prospect all property amenities, model apartments, and
Work with the property management staff to develop and implement
sales and marketing strategies. Increase property traffic levels,
maintain closing ratios and work to achieve and exceed budgeted
Maintain thorough product knowledge of own property and that of
major comparable competitors through site visits, tours, shops and
Prepare all lease related paperwork in an accurate and timely
manner. Explain all lease documents to new and existing residents.
Ensure all documents are correctly and completely filled in and
signed prior to resident move-in.
Follow established policy and procedures in the qualification,
screening and acceptance of applicants for residency.
Assist with managing the day-to-day operation of the apartment-home
community. Work with property manager to ensure apartments are
ready for move-in and are maintained in a satisfactory manner.
Assume responsibility for property operations when scheduling
results in the Resident Representative being the senior management
staff person on site.
Maintain AMC customer service standards. Respond to resident
requests and work with residents to minimize and resolve resident
problems and complaints. Follow through to ensure issues are
Maintain prospect, traffic and leasing data, and assist with other
computer data entry as necessary. Assist with monthly closing as
Follow correct procedures in the collection, tracking, and deposit
of revenue and processing of move-out data.
Deliver resident gifts, inspect units in a timely manner to ensure
units are ready and assist with planning and hosting of resident
Follow the property lease renewal program. Maximize resident
Participate in company training classes, meetings and activities,
Clearly and effectively communicate with residents, other
associates, vendors and supervisors in written and verbal form.
Adhere to AMC safety programs, policies and procedures. Promote
safe work practices among on-site staff. Ensure all claims of
damage, and reports of unusual incidents or accidents which could
pose a liability to the property, are promptly reported to the
Perform thorough move-out inspections, when designated to do so.
Photograph any items which will require claims against a resident's
Transport funds to the bank, as required by supervisor.
All other duties assigned by your supervisor.
Minimum high school diploma or equivalent. The position requires
the ability to read, write and communicate fluently in English, and
the ability to accurately perform basic to intermediate
No previous Resident Representative experience required; however,
one-two years previous experience in a leasing, hospitality or
sales-related field is desirable.
The position requires the ability to effectively communicate with
people and put them at ease quickly. The following additional
skills are required:
Position Description-Resident Representative
Excellent management and communication skills
Effective organizational skills
Productive time-management skills
Positive Strong customer-service orientation
Successful sales and marketing abilities
Ability to operate and understand personal computer functions and
management software packages
Ability to function as a team player
Ability to read, write and speak English fluently
Ability to accurately perform basic to intermediate mathematical
Familiarity with basic office procedures and equipment
Ability to apply principles of logical thinking to define problems,
collect data, establish facts, draw valid conclusions and initiate
course of action.
Ability to work at a fast pace, perform duties while under
pressure, and meet deadlines
A valid driver's license and current automobile insurance.
Generally, no prior training is required. However satisfactory
completion of in-house training in leasing, computers and property
management is generally required within the first ninety days of
Stand and walk or sit alternatively depending on specific needs of
day. Estimate 60% of time is spent on feet and 40% sitting at a
desk. Frequent need to perform standing and walking activities
related to inspecting and presenting the property.
Have frequent need (50% to 75% of time) to perform the following
Pick up litter, file
climb stairs - Show and inspect property
push or pull - Show and inspect property, close doors and
reach above shoulders
Inspect property, store supplies
Constant need (75% to 100% of time) to perform the following
writing/typing - Resident communications, data input, inter office
grasping/turning - Telephone, doorknob use
finger dexterity - Operation of office equipment
Lifting/carrying (paperwork, deliveries, books, files, misc.)
over 25 lb. Rare need (less than 1% of time)
between 10-15 lb. Occasional need (1% to 25% of time)
less than 10 lb. Frequent need (50% to 75% of time)
Constant need (75% to 100% of time) to complete forms, read and
review leases and reports, wide variety of correspondence, view
computer screen. Frequent need to see small detail.
Constant need (75% to 100% of time) to communicate over telephone
and in person with prospects, residents, corporate staff and
Keywords: Altman Management Company, Miami , Leasing Consultant, Professions , Miami, Florida
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