Home Installation Technician
Company: Great Windows Services
Location: Miami
Posted on: May 16, 2022
Job Description:
For over 20 years, Great Windows Services is the premier
installation company of custom-made blinds, shades, draperies and
shutters, servicing the greater Baltimore-Washington, D.C. area,
Delaware, Pittsburgh, Pennsylvania and the Florida market. We are
the exclusive installation partner for 3 Day Blinds and proudly
work with their clients in these areas to complete their window
covering projects with exceptional installation services. 3 Day
Blinds has been in business for over 40 years and they delight in
transforming client homes and workplaces with custom-made window
coverings. We do it together and operate as "One Team" to exceed
client expectations. At Great Windows Services, our unique service
approach differentiates us in the industry by offering our clients
a personalized "white glove" experience. In the end, we are not
satisfied unless the client is thrilled! We strive to create a
culture of learning and opportunity, and most importantly, an
environment where you can feel passionate and connected to your
work every day.The Installation Technician performs a variety of
duties, including installation of custom window shades, blinds,
shutters and wood cornices as well as perform technical measures of
client windows and related applications to ensure proper fit of the
window coverings. Recipient of technical and application training
to ensure efficient use of company assets and compliance with First
Time Right (completion rate), and customer satisfaction goals and
objectives. Maintains a fully integrated mindset in all
interactions by working with local Sales team and Great Windows
Services (GWS) support personnel to ensure an outstanding client
experience end-to-end. Provides technical recommendations for the
Production team to improve the operation, application and
functionality of window covering products, as well as feedback on
packaging of products to minimize shipping damage and reduce
material waste. Acts as a "beta test" participant with the launch
of new processes, systems, products, lift systems and related
product features. Participates in cross-functional round table
discussions to improve operational support from the warehouse and
fleet/facility management teams.
WHAT'S IN IT FOR YOU
- You'll receive competitive pay and benefits including medical,
dental, vision, paid time off and a 401(k) plan with a degree of
employer matching.
- This position can earn an average of $65,000 once in a truck
and training completed, with potential to earn over $100,000
annually based on the volume of jobs run.
- You'll be issued a company vehicle along with a gas
card.
- You'll experience paid training in a comfortable,
collaborative, and professional environment.
- We work hard, but we also celebrate success and find ways to
have fun.
HOW YOU'LL CONTRIBUTE
Installation/Service Support & Measuring
- Run the assigned jobs on behalf of the company and our clients.
Each Installation Technician will be assigned multiple jobs per
day, each with an arrival time expectation to the client's
home.
- Install all product types (shutters, shades, blinds, cornices,
draperies) and/or measure client windows pre-installation as
required.
- Maintain a high First Time Right (completion rate) for
installations and services. Utilize spare components or hardware
from their trucks and/or as necessary should cut down or amend the
blind configuration to ensure the job is satisfactorily completed.
Advise the Field Managers and Warehouse Manager if product arrives
damaged, missing components or is incomplete in terms of window
coverings required for the client.
- Report into the Field Manager anytime a job cannot be completed
and walk through the detailed circumstances that contributed to the
incomplete outcome.
- Care for the client in the home and reassure that the job will
be corrected to exceed their expectations
- Call the Installation Support department from the jobsite,
advise the cause of the incomplete, and work with the client to
select a return date and time to complete the order.
Customer Experience & Training
- Participate in monthly training, or more frequently as
required, to improve and expand skillset and overall technical
capabilities. Includes new product training.
- Participate in ride-alongs with the Field Manager to receive
feedback on how to improve the work quality and client
interaction.
- Embrace the customer-centric culture and use guidelines for
client interaction to ensure consistency, dissemination of all
information a client needs, and that all the client's questions are
addressed.
- Maintain high customer satisfaction metrics
- Tenured or experienced Technicians will participate in
quarterly "Technician Counsel" meetings with the General Manager
and/or Director of Field Service to provide proactive ideas that
will improve the operation's efficiency, morale and the overall
client experience
Partnerships with Support Teams
- Partner with Sales and Production to drive sustaining and
repeatable improvements in the client experience.
- Support new product launches with hands-on use and testing -
provide insights from the installation perspective as part of the
feedback process. Includes the window covering functionality in the
client's home (for improvements or changes) as well as the use and
effectiveness of supporting materials, brackets and
hardware.
- Partner with Sales and support their technical or application
questions as they arise prior to, or during, the point of sale
process.
ATTRIBUTES FOR SUCCESS
- Positive customer centric mindset in all interactions
- Problem solving and multi-tasking skills
- Collaborative and participative skills where the favorable
outcome of the job is top of mind
- Technical aptitude with a desire and willingness to grow as the
product base and/or business grows
- Strong interpersonal and communication skills, with a
professional and positive demeanor in all interactions
- Ability and willingness to leverage business system
applications to support the job and to keep management and support
personnel informed
- Strong time management and organizational skills - ability to
prioritize work, multi-task and thrive in fast-paced
environment
EDUCATION & EXPERIENCE REQUIREMENTS:
- High school degree, trade school degree or technical
certification preferred
- Ability to work full-time, following a schedule of Tuesday
through Saturday
- Construction/home improvement industry experience
- Experience in residential services work, preferably in a window
covering industry
- This role requires the ability to lift and carry products up to
and occasionally over 50 pounds along with frequently sitting,
standing, walking, squatting, bending, kneeling, and
reaching
- Licensed to operate a motor vehicle and driving record is in
good standing
Keywords: Great Windows Services, Miami , Home Installation Technician, Professions , Miami, Florida
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