Professional Services Consultant
Posted on: May 16, 2022
ADP is hiring an HCM Business Consultant. In this position you
will play a lead role in scoping and securing billable Client
Advisory Services engagements through strategic analysis and
product demonstrations. Drive client retention, deep system
utilization and advisory services revenue by identifying,
developing and presenting business solutions and strategies to meet
specific business needs. Develop and maintain effective client
relationships for ADPs Major Accounts Advisory Services Clients.
Provides support to the Client Advisory Services Organization
through expertise of ADP HCM Services and Solutions.
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Partners with HCM Consultants, Business Analysts and Resource
Managers to align with strategic client needs.
Develops relationships with clients by building rapport with the
user community and key stakeholders.
Ability to establish trust and credibility with clients.
Performs needs analysis with client practitioners and key
stakeholders in the areas of payroll, time and labor management,
human resources, benefits administration, information technology
and related financial systems.
Develops ADP strategic recommendation through:
Reviewing needs analysis details to determine necessary
optimization or customizations.
Conducting research internally and/or externally
Assisting in coordinating the required internal ADP resources as
Tailors the advantage of the ADP solution to the specific needs of
Conducts product demonstrations, specifically addressing clients'
requirements and ADP's capabilities of meeting those
Prepares the solution design document for the Client Advisory
Services Team for time and cost estimate for the Statement of
Assist ADP Product Marketing in communicating information to CAS
team regarding new releases and product enhancements.
Represents ADP at local and national trade shows, product seminars,
year-end seminars and client user group meetings as needed.
Effectively leverages tools and technology to support clients in a
Ability to travel up to 20% required.
Performs other related duties as assigned.
Increases client retention by identifying and delivering HCM
solution optimization recommendations customized to fit specific
business needs of the client. Ability to ask and respond to
questions on a variety of systems and subjects and makes
recommendations for optimization or improvement.
Supports/ delivers highly customized presentations using latest
messaging techniques and responds to complex technical questions.
Ability to change direction of presentation and read audience.
Assists in managing SOW process by assessing the complexity,
responding to questions and coordinating additional resources as
Understands highly complex scenarios and configurations and has
expert competitive knowledge.
Develops processes, methods and/or tools that serve as industry
benchmarks/best practices. Viewed by the organization and the
client as a subject matter expert.
Takes initiative to learn new products, services and industry
knowledge and assists in training the CAS Team as needed.
Acts as a resource for CAS Team on large and/or highly complex
Acts as an innovative thought leader when determining methods and
procedures for solution development and presentation.
Is a strategic member of the CAS Team, demonstrates leadership and
can support decisions made by the CAS Team as a whole.
Works on projects of the highest complexity and criticality to ADP.
Works with minimal direction.
Identifies important projects toward filling team/revenue/retention
goals and can serve as a leader of those projects and
Could be called upon to perform management duties in absence of
Actively participates and is a consistent contributor in internal
and external meetings.
Maintains a consistent positive attitude and is a strong influence
on the team.
Focused on revenue and retention goals and what is necessary to
Actively involved with the CAS Team throughout the Client Advisory
process, offering input and ideas to accelerate productivity and
Handles conflicts effectively; demonstrates creativity and tact in
Participation in ADP initiatives, industry conferences and product
development. QUALIFICATIONS REQUIRED:
5-8 years of related professional experience (i.e.. Human
Resources, Payroll and/or Benefits practitioner, system
implementation, sales representative, IT representative, business
consultant, application support/client service representative),
must include a minimum of 2-4 years experience as a BC II or
relevant business experience.
HRSP Certification & TLMSP and other formalized Kronos/ Enterprise
Training attained; plus 2 external certifications such as PHR/SPHR,
CPP, CEBS, PMP, MCP, MCSA, or CBP required.
PREFERRED QUALIFICATIONS: Preference will be given to candidates
who have the following:
Technical domain expert level knowledge in all ADP Workforce
Management Solutions including AutoPay/Payroll platforms and
in-depth understanding of the TLM suite (EZLM, eTime, Enterprise).
Ability to work on multi-product deals.
Demonstrated expert knowledge of : 1) ADPs HR & Benefits products
including HRB, HRBAS, ASO , ADP Resource as well as all ancillary
benefits products and services. 2) ADP's TLM suite of solutions
including Enterprise eTime, highly-complex EZLM accounts with
integration partners and other third party interfaces.
Ability to deliver expert level presentations in a virtual
Demonstrated expert-level business acumen. Highly developed
communication, listening, probing, analysis and presentation
Ability to effectively probe and identify opportunities across the
ADP solution suite from Recruitment to Retirement.
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Miami , Professional Services Consultant, Professions , Miami, Florida
Didn't find what you're looking for? Search again!