Loss Prevention Officer
Company: Novotel Miami Brickell
Location: Miami
Posted on: June 25, 2022
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Job Description:
Position: Loss Prevention Officer
Department:Loss Prevention
Purpose: To ensure that the hotel guests, employees, and hotel
property are maintained in a safe and secure environment. Respond
to people's needs, accidents, incidents in a fast and efficient
manner to degrease losses and increase safety and wellness.
Accurately reporting all incidents and actions taken in the
shift.
Reports to: Engineering and Loss Prevention Manager
Essential Functions:
-Performs Security rounds of the hotel as follows:
-Restaurant.
-All lobby areas and the hoteliers entrance and garage.
-Penthouse, banquet rooms, pool deck.
-All guest floors.
-Executive offices.
-Service levels. (heart of the house areas)
-Outside areas (sidewalks, front and back of the hotel)
-Loading dock.
-Patrols all locations requiring special attention as frequently as
possible.
-Writes workers' compensation incident reports and take appropriate
actions dealing with medical situations and emergencies.
-Responsible to handle, log and store lost and found items.
Responds to guest requests about lost and found.
-Responds immediately to emergency incidents and security requests
as assigned.
-Ensures maximum guest, hoteliers, and hotel safety and security at
all times.
-Is courteous, tactful, and helpful, but firm in enforcing hotel
policies and procedures.
-Reports in writing on all activities during each shift before
leaving the hotel, with oral reports and emergency notifications
delivered as directed by the established security procedures.
-Performs duties as assigned by the Director of Engineering and
Loss Prevention and LP supervisors, and responds to the directions
from any Executive Committee member or Department's Managers.
-Creates and maintains the highest standards of safety and security
at all times, being professional in attitude, appearance, and
application of duties.
-Checks Hoteliers leaving and entering the hotel at the beginning
and end of the shifts, or at any time when a hotelier leaves the
hotel. Collects all package passes and inspects parcels taken from
the hotel.
-Monitors the security of the deliveries.
-Confiscates all unauthorized parcels and notifies the Director of
Engineering & LP and the appropriate department head of the
situations, logs it.
-Checks all I.D's of the hotel visitors, vendors, applicants and
escort them to the appropriate location. Notifies the department
head involved for permission for non-staff personnel to enter the
premises.
-Monitor hoteliers entrance, checking I.D. cards.
-Maintain visitor's log - issue passes.
-Enforce package pass policy.
-Enforce hoteliers entrance and parking policy.
-Distribute hoteliers' documents or messages as necessary.
-Submit end of shift report.
-Maintain shift log.
-Maintain lost and found log.
-Maintain laundry log.
-Work special events securing the areas as required by DOE.
-Does not leave assigned station unless properly relieved as
specified by the Director of Engineering & LP. Performs all
necessary clerical requirements of the Loss Prevention Department
under the supervision of the Loss Prevention Supervisor. This
includes filing, processing work orders, ordering supplies,
maintaining necessary schedules, and posting bulletin board
information, cleaning and organizing the office areas.
-Protects hotel from admission of undesirables and others not
conducting legitimate business within the premises.
Hotel Specific Essential Functions:
-Conduct locker rooms inspections
-Detects Patrol of all areas of the hotel. Monitor life and safety
systems to include fire panels, cameras.
-Perform investigations as needed.
-Responds to police officials in the building, to include fire
department.
-Any other assignments by management.
-Flexibility to work different shifts to include overnight as per
business needs.
-Ability to read, write and speak in English. Spanish is a
plus.
-Execute all emergency protocols.
Tools and Equipment:
-Telephone, pen/pencil, computer and printer, file folders, filing
cabinet, radios, cameras.
-Lift jack dolly, hand truck, camera, first aid equipment.
Working Environment:
-Interior of hotel, in all areas with exposure to extreme
temperatures.
-Exterior of hotel with exposure to weather conditions.
-Exposure to various hazardous chemicals.
-Must be able to lift 50 pounds, bend, stand, walk.
Job Requirements
Experience:
-Minimum two years' work related experience in security department
required.
-Hotel experience highly desired with Class D License
Skills:
-Reliable, honest, dependable.
-Excellent customer service skills, enthusiastic, out-going
personality and interpersonal skills.
-Guest relations etiquette.
-Problem solving techniques.
-Skills in the use of fire equipment and alarm systems (ex. Fire
hoses, and hand-held extinguishers, fire alarm panels)
Keywords: Novotel Miami Brickell, Miami , Loss Prevention Officer, Professions , Miami, Florida
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