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Helpdesk Technician - On-site

Company: Trax USA Corp.
Location: Miami
Posted on: November 25, 2022

Job Description:

Help Desk Technician - (On-site) Job Type: Full time / Salary Salary Description: $40,000 - $50,000TRAX USA Corp is a leading aviation software company seeking a highly motivated Help Desk Technician. TRAX offers excellent benefits, vacations, travel bonuses, etc. The Help Desk Technician's role involves documentation, software updates and installation, configuration, deployment, and maintenance procedures. The position also involves assisting with the administration of server systems, backing up & monitoring system availability. The candidate should be self-motivated and able to learn on his own in a fast-paced environment.Availability is required to work in various after hours or weekends as well as being available 24/7/365 for any emergencies that may arise. Minimum 2-year work related experience. Key Accountabilities

  • The ability to communicate with technical and non-technical individuals and teams
  • Strong written communication skills
  • Bilingual is a plus, but English is primary language
  • Must be able to work in a fast paced and dynamic environment and have the ability to prioritize tasks in a high-pressure environment
  • Must be able to work independently with little supervision
  • Handle multiple tasks and projects with various and changing levels of priority
  • Dependable, self-motivated, organized, strong verbal and written communication skills
  • Strong customer service focus and sense of urgency
  • Availability to work irregular hours and on call rotation to meet business requirements
  • Availability to travel if required. Travel is not constant, but may present itself.
  • Excellent problem solving and analytical skills for efficient troubleshooting
  • Knowledge of network protocols such as HTTP, SSL, and DNS; as well as the ability to use diagnostic tools such as log analysis, traceroute, ping, etc. Knowledge and experience with Microsoft technologies including Windows Server, Remote Desktop Services, IIS, Exchange, Office 365 and SharePoint.
  • Investigates, Troubleshoots, and Documents any changes performed on network infrastructure.
  • Prepares documentation for the purpose of providing written reference and /or conveying information.
  • VMware and/or HyperV
  • Linux
  • Microsoft Active Directory and Group Policy
  • Enterprise Anti-Virus and update/patch management
  • Knowledge of Amazon Web Services is a plus
  • Understanding of RDBMS technologies is a plus: Oracle, SQL Server, etc.Requirements:
    • Associate of Arts (AA)in information technology, Computer Science, or related discipline with at least 1-2 years of experience OR at least 2 years of equivalent experience is required.
    • The following certifications are desired but not required:
    • A+/N+/Security + - CompTia Certifications
    • AWS CCP - AWS CertificationsBenefits:Our company offers a full benefits package, which includes the following :
      • Health Insurance (Medical, Dental and Vision)
      • Paid time off
      • Eight national paid holidays
      • Flexible spending account
      • Parking fees are paid by the company
      • 401k
      • Life InsuranceThe Team TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as the vast majority of low-cost-carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in- class in the industry to ensure we remain the market leader. We are only as good as our last implementation, everything is on the line with each and every project.The professional teams here at TRAX all have their part or role in every project, they are: - Java, iOS/Swift, PowerBuilder, Data Migration, Interface and R&D Development Teams. - Product Specialists, Software Testers, Technical Writers & Trainers. - Project Coordinators. - Internal IT, SaaS/Hosting/Cloud IT, Database Admin Teams. - Business Administrators & Accountants.
        Our Company's foundation is built on our CORE VALUES, which distinguish us and guide our actions.
        • Collaborative - We believe in the power of working together. We are more successful when we share goals and support one another.
        • Results-Driven - We work with exceptional people who achieve exceptional things. We create momentum based on the fundamental goal of getting things done.
        • Diverse - We learn from and respect the cultures in which we work. We value and demonstrate respect for the uniqueness of individuals and the varied perspectives and talents they provide.
        • Career Development - Work together, learn together, grow together! We believe in an environment that fosters professional development and provides growth opportunities to its people.(e.g. EOE/ Veterans / Disabled

Keywords: Trax USA Corp., Miami , Helpdesk Technician - On-site, Professions , Miami, Florida

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