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Genesys Business Analyst

Company: Kforce Technology
Location: Miami
Posted on: January 25, 2023

Job Description:

A Kforce client is seeking to hire a Genesys Business Analyst in Miami, Florida (FL).

The IT Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities include:

  • Devises measures and targets to assess and optimize the performance of IT functions, services, projects, and any related improvement initiatives
  • Genesys Business Analyst identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas
  • May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance
  • Genesys Business Analyst makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed

Keywords: Kforce Technology, Miami , Genesys Business Analyst, Professions , Miami, Florida

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