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Facets Configuration Analyst - Remote Central or Eastern Time Zones

Company: UnitedHealth Group
Location: Miami
Posted on: March 19, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)
This position reports to the Sr. Manager, Business Configuration responsible for Facets Configuration Team. This individual will be a key member of the Facets Configuration Team that is responsible for all new and updated product build initiatives for the company and helping to establish new efficiencies in the building of products on Facets.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

  • Ability to create products from scratch, document new agreement configuration, as well as changes to existing agreements in the BC Product Workbook

  • Review requirements documents and validate discrepancies or missing information

  • Accurately create, update, implement and test configuration changes

  • Accurately document changes and communicate changes with the business

  • Design new configuration to support business needs and functionality

  • Identify and analyze user requirements, procedures, and problems to improve existing processes

  • Create and execute test plans and test case scenarios to ensure requirements are being met

  • Monitor, research, and resolve help tickets or BC Queue issues for new product implementations

  • Work in an Agile environment to create and work User Stories and Tasks from analysis through implementation ensuring needs are captured and delivered

  • Facilitate and/or participate in development of detail design and system walk through with respective teams to verify design & solution meet business and system requirements as well as quality guidelines

  • Determine severity of problems and the need to escalate to management

  • Ensure timely configuration and implementation of selected solutions either by directly completing the solution or providing specifications and/or instructions for completion of the solution

  • Create the detail design and facilitate system walk throughs

  • Ability to work in quickly and efficiently in an environment where priorities and tasks may shift

  • Interact with business leaders and users, including external partners and customers as required

  • Maintain professional, service-oriented relationships

    Product & Benefits:
    Configure Facets Medical, Dental, Vision, Term Life and various ancillary products using all aspects of the Medical Plan Application

    • Will perform various analysis and interpretation to link business needs and objectives for assigned function

    • Train new resources and act as a mentor to guide them through the configuration process

    • Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of the Facets database and supporting applications

    • Identify ways to enhance performance management and operational reports related to new business implementation processes

    • Develop and incorporate organizational best practices into business applications

    • Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation

    • Lead problem solving and coordination efforts between various business unit

    • Lead and/or participate in special projects and committees as assigned

    • Assist with formulating and updating departmental policies and procedures

      You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
      Required Qualifications:

      • 3+ years of relevant experience in health plan environments

      • 3+ years of experience with Facets configuration

      • Proficient level work in Excel and Word

      • Demonstrated analytical skills and problem-solving skills

      • Demonstrated ability to effectively communicate, both verbal and written

      • Demonstrated ability to participate in a team environment

      • Demonstrated ability to work autonomously with minimal supervision

      • Willing and able to work Eastern or Central hours

        Preferred Qualifications:

        • Undergraduate degree

        • 1+ years of experience with CPT, ICD-10, HCPCs and Revenue Codes

        • Access and/or SQL experience

          Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
          California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
          *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Miami , Facets Configuration Analyst - Remote Central or Eastern Time Zones, Professions , Miami, Florida

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