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IT Production Support Analyst

Company: TECKpert
Location: Miami
Posted on: March 20, 2023

Job Description:

Description: -We are looking for an IT Production Support Analyst to support our client based in Miami Dade County, Florida.US BASED CANDIDATES ONLY. - -This is an on-site or hybrid position. Candidates must be located in or near Miami, Florida. -Who we areFounded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm. - At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client's capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.The projectTECKpert seeks to hire an IT Production Support Analyst to support our client, a government agency based in Miami Dade County, FL. -Job duties include, but are not limited to:

Act as a support liaison between the Business Analyst team and market shareholders to communicate upcoming priorities and releasing of bug defectsSoftware testing and validation of bug defectsWork closely with the IT Production Support Manager to ensure that issues are being addressed for future software enhancement releasesProvide technical support for several applications in the SDLC and troubleshoots issuesPlanning and coordinating the resources and capabilities required to design new or changed servicesPlanning and managing support for incident management tools and processesEnsuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirementsCoordinating interfaces between incident management & service management processes, across projects, suppliers and service teamsCoordinating interfaces between design coordination, service transition planning and reporting and other processesCollaborate with management to improve and customize reports related to production support -Compensation and Term -This opportunity is for a full-time, one year contract position with possible extensions and pay - commensurate with experience up to $50.07/hour or $104,158 per year. Medical, dental, vision and life insurance available after 30 days of hire. -Candidates are expected to work onsite at our client's location. -Qualifications you needA successful IT Production Support Analyst possesses or provides the following:
BS/BA in Computer Sciences/Information systems or 2 - 5 years of equivalent experience mandatorySupport application releases requiring execution of Autosys jobs, Unix and database script execution interfacing with business team/sAssessing technical bulletins to ensure there will be no impact to the production environmentExperience with desktop/laptop configurations, network technologies and securityExperience with Scripting and Coding Tools (PowerShell, Visual Basic, HTA)Experience with Multilingual User Interfaces for Microsoft Windows and Office productsExperience with Virtual Desktop Technologies (VMware)Experience with Multi-Function Devices/Printers (Xerox/RicohProviding on-call support for after-hours batch processes*no third parties and no sponsorship*Working with usWorking with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence. - -Powered by JazzHR

Keywords: TECKpert, Miami , IT Production Support Analyst, Professions , Miami, Florida

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