Regional Configuration Analyst [MMA Florida)

Company: Marsh McLennan
Location: Miami
Posted on: March 20, 2023

Job Description:

Regional Configuration Analyst Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Regional Configuration Analyst at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. The Regional Configuration Analyst is responsible for managing the implementations, renewals and ongoing service on our Employee Navigator and PlanSource benefits administration systems. This position works closely with the EH&B Consulting team, and will have direct client interaction. Responsibilities include system configurations, testing, delivering on project deliverables, building and maintaining integrations including API and EDI files, performing quality assurance tasks, resolving escalated client-specific issues, and collaborating with colleagues on client deliverables. Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. As our Regional Configuration Analyst on the Employee Benefits team, you'll

• Accountable for all client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration;
• Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, worksheets and inbox requests;
• Analyse technical requirements, test plans, training materials and procedure documents;
• Create and execute test plans and test case scenarios to ensure requirements are being met;
• Perform data manipulation, mapping, conversions, and validations utilizing internal systems, external files, and Excel; -
• Setup, maintain and monitor integrations including API and EDI files;
• Monitor, research, and resolve escalated client issues while coaching client team members on resolutions;
• Develop client-specific training guides and facilitate training sessions in support of clients' benefit plan and process intricacies
• Participate and/or facilitate meetings with clients, carriers and other colleagues;
• Proactively identify and resolve risks and provide proper escalation for high level resolutions;
• Maintain best practices and proactively recommend opportunities for efficiency improvements;
• Establish and cultivate relationships with clients, vendors, carriers and - internal departments to ensure successful implementations, renewals and ongoing administration;
• Coach and train internal members of the technology team on best practices and client-specific knowledge. Our future colleague. We'd love to meet you if your professional track record includes these skills:
  • High school diploma or equivalent
  • Active and current 2-15 Florida insurance license
  • At least 3 years of experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, or employee benefits related industry with experience working through an open enrollment or annual renewal benefits cycle
  • Experience with Employee Navigator and/or Plansource
  • Advanced Proficiency with Microsoft Excel and Word, including work experience creating tables, charts, graphs, pivot tables, mail merger and formulas
  • High level of people-service, collaboration, and interpersonal skills
  • Strong verbal and written communication and presentation skills
  • Extremely detail-oriented These additional qualifications are a plus, but not required to apply:
    • Bachelor's degree in related field including the following: Business, Management Information Systems (MIS), Computer Science, Mathematics or equivalent work experience
    • Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. - - Some benefits included in this role are:
      • Generous time off, including personal and volunteering
      • Tuition reimbursement and professional development opportunities
      • Hybrid and flexible work
      • Charitable contribution match programs
      • Stock purchase opportunities
      • Competitive compensation
      • Entrepreneurial leadership
      • Unmatched, scalable resources
      • Committed to core values
      • Inclusive culture To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick:
        • https://www.instagram.com/lifeatmma/
        • https://www.facebook.com/LifeatMMA
        • https://twitter.com/LifeatMMA
        • https://www.linkedin.com/company/marsh-mclennan-agency/ We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE -Minority/Female/Disability/Vet/Sexual -Orientation/Gender Identity employers. #MMAEHB

Keywords: Marsh McLennan, Miami , Regional Configuration Analyst [MMA Florida), Professions , Miami, Florida