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Business Analyst

Company: APM Terminals
Location: Miami
Posted on: May 26, 2023

Job Description:

Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements. Develops business requirement documents and specifications. Works as directed by management team to research and document business issues involving workflow procedures and processes. Analyzes data and work with management to develop creative solutions.RESPONSIBILITIES AND DUTIES:

  • Owns the application life cycle from implementation through improvement, testing, planning and optimization to improve the business operations, using skills like LEAN and ITIL.
  • Establish and maintain the baseline for application performance and availability. Responsible for defining the system goals and KPIs and define how they are measured. Responsible for sharing that information with the business and associate them to business metrics to drive business improvement.
  • Gather and maintain detailed end to end documentation of both IT and Operational process flows.
  • Responsible for managing the support organization and working as the escalation point for support issues while ensuring SLAs are met.
  • Responsible for all documentation about the application including overall purpose, infrastructure and test plans according to regional standards.
  • Responsible for data flow diagrams (down to each port used and order of application logic) that can be used with Network Architecture Team to provide a detailed drawing of exact end to end communication for all software services or processes.
  • Providing specialist knowledge for their application to all stakeholders
  • Change owner for all changes that involve the application, including underlying infrastructure changes to ensure the changes are reviewed, signed-off, implemented and validated via the Change Advisory Board
  • Providing input in design and functional specifications
  • Producing deliverables related to the project(s) assigned and assisting in post implementation support
  • Partnering with business liaisons and technical teams to understand and define system goals, issues and technical system requirements
  • Partnering with designers and development team so system functionality is built to a high quality ensuring the production environment meets the customer and IT Manager's demand.
  • Maintain a UAT and/or TEST environment with high quality so UAT testing can be done in an isolated manner.
  • Responsible for application upgrades, including hardware, software or operating systems, interfaces, performance tuning, analyzing data and trends via APMT monitoring tools.
  • Responsible for working with operations to define and execute improvement projects including setting budgets and revising M&S contracts with vendors.
  • Perform business service reviews with terminal operations and stakeholders at least monthly.
  • Instruct and support vendors to follow APMT best practices for patching, server access, change process, and provide guidance on Cyber Security with the support of Global Cyber Security.
  • Responsible for exploring and enhancing automated tested for the applications where possibleACCOUNTABLE FOR:
    • Monitoring and managing the terminal's technology roadmap
    • Delivering meaningful KPI data to the business
    • Compliance with EA and Cyber Security standards
    • Upkeep of all Terminal process mappingsQUALIFICATIONS:
      • Extensive relationship management experience and the ability to create and maintain a strong internal network across myriad levels and disciplines
      • Strong terminal operations background
      • Experience providing effective application management
      • Sound financial planning and analysis experience (TCO, costs/budget management, etc.)
      • Experience working in a matrix organizational model
      • Ability to think creatively, strategically, and technically
      • Ability to present and communicate ideas to all levels of the business and across multiple departments
      • 3-5 years in the ports and terminals industry, supply chain & commercial experience preferred for other industries.
      • ITIL Foundation
      • Nice to have: a second language in Spanish or PortugueseAbout Us A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

Keywords: APM Terminals, Miami , Business Analyst, Professions , Miami, Florida

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