Operations Manager

Company: Watsco, Inc.
Location: Miami
Posted on: May 27, 2023

Job Description:

Job Description

Operations Manager Boreal International (a subsidiary of Watsco, Inc.) sells and distributes residential, light commercial, commercial parts and supplies of Heating, Ventilation and Air Conditioning (HVAC) parts and products throughout the Caribbean and Latin America. We currently we have an opportunity for an Operations Manager to Manager Customer Service/Order Management, Purchasing of equipment and Warehouse. Will work and collaborate with the current vendor base and lead the Operations team to effectively execute logistics strategies to promote sales and support the company's customer base and sales team. This position will report to the General Manager and Director of Finance/Operations and will be located in Miami, Florida.

Purpose: This role is responsible for managing the operations and sourcing product from over 10 countries and serving customers in 33 different countries. A successful candidate will have a demonstrated performance history in distribution and operational processes delivering world-class customer service. Minimal traveling required.

Job Responsibilities: Reporting to the General Manager and Director of Finance/Operations, this position will provide leadership support to the operational team ensuring the right product at the right time in attaining customer satisfaction with the different individuals involved in the order to delivery process.

Under minimal supervision, performs varied and moderately complex tasks including but not limited to:

1. Customer service and order management to include managing warranty process

2. Inventory planning and control to include integrating demand review planning with sales forecasting processes

3. Transportation and logistics to include management of local transportation provider and LTL providers

4. Warehouse management in both Miami and abroad

5. Facilities management to include planning for new facilities and relocations

6. Compliance with Environmental, Health and Safety requirements

7. Driving continuous improvement and standardizing on world class processes

8. Ensure 100% compliance of SOX, FCPA and all applicable laws according to company's code of ethics.

And here is what you will need to be successful:

Education:

AA/BA/BS degree preferred with 5+ years of experience, with a minimum 3 or more years of Customer Service / Logistics / Freight Forwarding / Warehouse experience.

Experience/Qualifications:

Must be customer centric.

Strategic leader; motivate others around a clear vision and sense of direction.

Proven effective managerial skills and a business innovator

Be forward thinking while focused on results.

Effective and persuasive communicator, team leader and business partner.

Excellent interpersonal skills.

Strong analytical and reasoning skills; assertive with excellent problem solving skills.

Effective change leader.

Ability to present to and effectively communicate with all management levels.

Computer literate.

Bilingual preferred (read/write/speak) English/Spanish

Additional Comments:

Candidate must be willing to work overtime and must be able to work in a high pace, high stress environment.

Boreal International Corp. is An Equal Opportunity Employer

Keywords: Watsco, Inc., Miami , Operations Manager, Professions , Miami, Florida