Benefits Operation Analyst I
Company: ADP
Location: Miami
Posted on: May 28, 2023
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Job Description:
ADP is hiring a Benefits Operation Analyst I.
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
At ADP we are driven by your success. We engage your unique talents
and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
ADP.
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Responsibility.
The Benefits Billing Recon and Eligibility team is responsible for
a number of operational tasks for ADP Totalsource. The department's
responsibilities include client billing, carrier payments and the
associated reconciliation and adjustment processes, equaling $3
billion per year. In addition to these tasks, the team serves as
the first line of communication for Totalsource's carrier partners,
the internal service teams, and the accounting department. Another
main area of focus is the transferring of accurate and timely
eligibility information between ADP systems and our carrier partner
systems. Eligibility related responsibilities include the
administration of the Electronic Data Interface process and the
research/ management of eligibility discrepancy reports. Members on
the team are responsible for proactively identifying issues to
internal processes and vetting out solutions to maximize
efficiencies and minimize risks.
Carrier Reconciliation & Payment: Conduct monthly carrier
reconciliations of assigned carriers. Average monthly carrier
payments valued at $3 billion on an annualized basis. Monitor
carrier activity to ensure that reconciliation files are received
or sent on a timely basis. Perform eligibility data reconciliation.
Create, maintain, and modify queries needed to reconcile
eligibility data. Create error files to send to regions and/or
carriers. Research error files. If carrier system access is
available, terminate all identified terminations that have appeared
as a discrepancy. Maintain reconciliation files. When dealing with
Paid as Billed carriers, incorporate, and manage the Net Zero
reconciliation process.
Client Billing: Ensure Client Benefit Billing processes are
completed timely and accurately as well as prepare and deliver
monthly ACH file. Average monthly client billing is valued at $250
million. Identify and communicate billing errors to carriers and
internal partners. Ensure all recon and corrections have been made
prior to the subsequent billing runs. Oversee the timely and
correct auditing of benefit adjustments. Prepare monthly billing
reconciliation files and journal entry worksheets. Prepare files
and reports needed for reclassification of expenses.
WSE Eligibility: Manage eligibility communications between carriers
and internal partners. Assist benefit service team with diagnosing
and solving eligibility issues. Run the weekly EDI process and
resolve any transmission failures. Actively work and manage the
discrepancy report reconciliation process between processes.
Monitor the workflow of electronic eligibility interfaces from
creation to carrier receipt.
Field Support & Training: Acts as the liaison between Benefits
Billing & Reconciliation and the service teams for billing and
adjustment related questions. Train new associates and cross train
team members to ensure the proper backups are in place for each
department function.
Process Improvement: Leads technology projects to automate systems
and improve processes. Troubleshoots and resolves problems,
explores opportunities for enhancements and improvements to
existing Client-related benefit billing reports, and financial
reporting tools.
TO SUCCEED IN THIS ROLE (Required Qualifications):
Bachelor's Degree (or equivalent in education and experience)
preferred.
Microsoft Office proficiency with focus on Excel.
1-2 years of directly related experience. Prior experience related
to data analysis and information management of large sets of data
are preferred. Also relevant are roles related to Accounting and
Finance
A college degree is great but not required. What's more important
is having the skills to do the job. Other acceptable experiences
could include:
Experience noted above, OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
Applicants must be authorized to work for ANY employer in the
United States
#Hybrid
Preference will be given to candidates with the following:
Advanced Microsoft Excel skills
Some accounting or reconciliation experience
Experience with SQL and running queries
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
insights.
Belong by joining one of nine Business Resource Groups to connect
globally with networks and allies who share common interests and
experiences.
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and
mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
another.
Join a company committed to giving back and generating a lasting,
positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about.
What are you waiting for? Apply now!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Miami , Benefits Operation Analyst I, Professions , Miami, Florida
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