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Electrical Service Line Manager

Company: Best Home Services
Location: Miami
Posted on: June 15, 2019

Job Description:

Best Home Services is hiring--Electrical Service Line Managers for the following Locations:

  • Fort Myers, FL
  • Naples, FL
  • Orlando, FL
  • Sarasota, FL
  • Tampa, FLRelocation:Relocation Bonus may be authorized in addition to salary and bonuses.No State Income Tax in Florida!Salary RangeSalary: $50K-$60KBonuses: $25K - $30K in Potential Commissions and Bonuses--Reports toService Line Operations ManagerJOB DESCRIPTIONSummaryThe Service Manager is primarily responsible for coordinating and managing 12-15 Field Service Technicians in a variety of functions related to serving new and current customer needs.-- This position is responsible for increasing business volume, customer base, and managing staff charged with meeting and exceeding customer expectations on service and service-related projects.Essential Functions
  • Partner with installation, dispatch, warehouse, and any others necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures
  • Address customer issues and ensure effective and long-term problem resolution
  • Monitors and acts on the department's projected and forecasted performance goals including but not limited to:
    • Average ticket per call
    • Departmental Revenue, Expenses and Gross margin
    • Percentage of sales leads derived from COD calls
    • Number of COD calls completed
    • Number of warranty calls completed
    • Call backs and customer complaints satisfactorily resolved
    • Provides regular feedback to the Service Line Operations Manager on the department's performance
    • Proactively improves and develops lean systems and procedures within the department that reflect our core purpose of "making it easier for our customers to do business with us"
    • Resolves escalated customer disputes/complaints
    • Partners with customer service and dispatch center teams to ensure maximum capacity and efficiency in meeting and/or exceeding the forecasted amount of service department calls
    • Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all service technicians
    • Executes effective and ongoing communication with each technician to ensure that each service technician has a clear understanding of their goals and expectations
    • Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
    • Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
    • Maintains the culture that ensures all members are living the company's core values
    • Updates knowledge by participating in educational opportunities at Best Home Services or through individual training, including reading professional publications
    • Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions
    • All other duties as assignedSupervisory ResponsibilityThis position is responsible for supervising all service line technicians.Position Type and Expected Hours of WorkThis is a full-time position. The Service Manager should expect to work an average of 50 hours per week, with additional hours during evenings/weekends as appropriate to ensure availability to technicians/operations meet expectations.TravelSome overnight and local travel is expected for this position.---- All expenses during work related travel will be absorbed by Best Home Services, in accordance with existing travel/expense policies. Required Education and Experience
    • Minimum 5 years of residential service and/or installation experience.The News Press. Keywords: Electrical Manager, Location: Miami, FL - 33134

Keywords: Best Home Services, Miami , Electrical Service Line Manager, Professions , Miami, Florida

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