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CUSTOMER SERVICE REPRESENTATIVE (444023)

Company: Alorica
Location: Miami
Posted on: March 28, 2020

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Our current job openings are incoming calls / customer service retention. Production base salary is $11.50 p/h., commission earning potential based on performance is offered, top agents may earn over $30,000.00 annually. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues For quick reply, you may email your resume to, ...@alorica.com WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Production salary is $11.50 p/h
    • + commission potential added, top performers may earn over $30,000.00
    • Free Satellite TV after 90 days of employment
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required
      • Customer service experience required
      • Strong familiarity with Microsoft Windows required Knowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Knowledge of client product/procedures
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
        • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
        • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Equal Opportunity Employer Veterans/Disabled

Keywords: Alorica, Miami , CUSTOMER SERVICE REPRESENTATIVE (444023), Sales , Miami, Florida

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