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Cruise Sales Agent

Company: Cruise.com
Location: Dania
Posted on: September 13, 2020

Job Description:

Multi State Cyber Position PURPOSE: To sell cruise vacations, insurance, and other product options to potential customers through inbound/outbound telephone calls/e-mail leads. To close the sale of a cruise booking, upselling cruise packages to maximize revenue. To meet or exceed minimum monthly sales productivity goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers inbound cruise.com sales calls, inquiries, and customer service calls. Answers callers questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, up selling cruise packages to maximize revenue. Sells Allianz Travel Insurance. Provides high levels of service to the customers with professionalism and cruise product knowledge. Performs other duties as may be assigned by either the immediate supervisor or senior management. REQUIRED: Associates degree or equivalent experience Minimum of two years of recent cruise sales experience selling multiple cruise lines either in person or on the telephone. Must have strong cruise line product knowledge and personal cruise travel experience Must be highly proficient in sales and closing techniques Excellent English verbal communication skills Computer literate, ability to learn Cruise.com business applications Ability to work successfully as a home-based agent through application of self-discipline, motivation, and integrity Able to analyze, evaluate, and solve problems Must be able to work a 40 hour, five day workweek on any shift on any day of the week per the company's agent's bid shift program guidelines. Must be compliant with Cruise.coms overtime policy. Overtime beyond 40 hours a week is not required nor permitted. Ability to successfully complete a web-based/web conference company training program of up to 10 days OTHER ESSENTIAL REQUIREMENTS: Ability to work from home (home-based position) Must have a safe, private, quiet office with no ambient sounds/noises as outlined in the requirements document. Employee must meet all of the internet/computer/equipment/home office requirements as outlined in the separate requirements document. See physical requirements below DESIRED: Fluency in Spanish verbal, written, and reading comprehension skills is desired for some positions PHYSICAL REQUIREMENTS: Ability to sit for up to 8 hours a day using a computer and a telephone in a virtual call center. Ability to see and read 6 x 2 inch display monitor on telephone in order to answer incoming calls in accordance with fulfillment answering procedures.

Keywords: Cruise.com, Miami , Cruise Sales Agent, Sales , Dania, Florida

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