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Sales Support Specialist

Company: Swatch Group
Location: Miami
Posted on: February 25, 2021

Job Description:

The CompanySwatch Group is an international group active in the design, manufacture and sale of finished watches, jewelry, watch movements and components.Swatch Group supplies nearly all components required by its 18 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.Job Description* Excellent communication skills a MUST, both verbal and written.* Works well in fast-paced environment servicing same day business for our distribution channel across the United States.* Works well as a team player but understands how to prioritize and manage their individual workload too.* Responsible to work a call center answering phones, placing orders, and providing ship status.* Provide support to our brands and re-sellers.* Respond timely to email inquiries and facilitate departmental deadlines and goals.* Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.* Answer all queries in a professional, honest and straightforward manner.* Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.* Must be highly organized with superior follow-up skills.* Assist in providing initial training to new agents as and when required.* Explain/demonstrate the benefits of clients' products.* Flexibility to work additional hours during peak season.* Learn new tasks as needed for upward growth (team and individual!)* Be a dependable and reliable team player.ProfileSwatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves working with Clients, Sales Representatives, and End-consumers. Normal working hours will be from 9 00am - 6 00pm Monday through Friday. Flexibility to work additional hours as needed during our high season is required.Professional RequirementsRequisite Experience and Skills* Are you a people person?* Are you an excellent communicator with people from all walks of life?* Are you exceptionally skilled at handling complaints and difficult situations? Than this job is for you.* Must be extremely friendly and easy to talk to.* Some experience working with the general public or call center environment.* Must have a driving team ambition and be goal oriented.* Have the ability to make quick and appropriate decisions that will benefit the company and our customers.* Genuinely likes to learn and values the importance of product knowledge.* Previous experience in a consumer/e-Commerce environment a plus.* Proven record of dependability and reliability is essential.* Proficient in Microsoft Office.* SAP Knowledge a definite advantage.* Being bilingual in English and Spanish is a plus.* High School Diploma and some college is a plus.* Must be a skilled listener - customers will tell you what they want!LanguagesForeign language a plusJob Location 33126 Miami FL, USACompany AddressThe Swatch Group (U.S.) Inc.703 Waterford WaySuite 450Miami, FL 33126United States

Keywords: Swatch Group, Miami , Sales Support Specialist, Sales , Miami, Florida

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