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Customer Service Representative

Company: Terumo Aortic
Location: Dania
Posted on: February 26, 2021

Job Description:

Position SummaryEnsures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.Key Accountabilities* Processes and inputs all customer orders* Produces stock reports to check for product availability* Reconciles and monitors customer consignment stock* Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner* Interacts in a good working relationship with sales and clinical specialists* Coordinates special and last minute shipping requests with the Shipping Department, expediting any order as necessary* Provides follow up with other departments to ensure service standards are being met* Assures proper invoicing of accounts by verifying computer generated invoices* Communicates customer feedback to management including any signs of dissatisfaction* Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes* Oversees all paperwork associated with orders and maintains the corresponding files including billing and reporting.* Creates and monitors the updating of customer master profiles as necessary* Custom Device Management* Ensure compliance to quality system (e.g. 21CFR820, ISO13485) requirements for areas of responsibility.* Participates in systems upgrades, enhancements, and implementations.* Completes any additional tasks as assigned by ManagerMinimum Skills and Capabilities* Must have proficient written and verbal communication skills in English* Proficient in software applications/typing (SAP a plus, MS Excel preferred)* Export Processing* Customer Service skills* Capable of solving complex problems* Able to lift up to 50lbs* Able to work on multiple priorities meeting deadlines* Available to work weekends and O/T as neededMinimum Knowledge & Experience required for the position* High School Diploma - Associates Degree or higher (Preferred)* Knowledge of supply chain--(Preferred) * 2-4--years of customer service* 2-4--years of medical devices or pharmaceutical preferred or regulated industry

Keywords: Terumo Aortic, Miami , Customer Service Representative, Sales , Dania, Florida

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