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IT Service Desk Representative l

Company: DispatchHealth
Location: Miami
Posted on: May 6, 2021

Job Description:

Company Description DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient's location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape. DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave. Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology, and healthcare delivery company? Are you willing to roll up your sleeves and do what needs to be done? Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients? Our Mission We deliver trusted, compassionate care to all in the comfort of home. Our Vision Building the world's largest in-home care system. Our Values are embodied in The DispatchWay

  • Courage to advocate for our patients and each other
  • Innovation to trailblaze a new path for healthcare
  • Integrity to create a respectful and inclusive environment
  • Compassion to provide quality, safe and excellent care Position Summary The IT Service Desk Rep I is responsible for performing support for all incoming issues related to technical and product (application) issues. This position will be the first point of contact relating to all technical issues and will interface with a wide variety of end-users. The essential job duties also include the ongoing maintenance and configuration of Windows and Mac computers and Apple devices for new and existing users. Although guidance and direction will be given; IT Service Desk Rep I must be willing to own the issues and follow through with the user until solved or escalated. The primary focus is to manage, document and verify the issue, research and resolve where possible, escalate when necessary, and keep the user informed; all while providing excellent customer service. Responsibilities
    • Support: Answer IT and product support requests utilizing ticketing system to document the details of the issues.
    • Troubleshooting: Verify the details of the problem and research and try to solve if possible. Escalate issues when needed.
    • Ticketing system management: Follow-up with users to keep them aware of work being done to resolve their issues. Ultimately verify the solution solved the issue.
    • Training: Educate users in best practices and ways to improve their productivity.
    • Documentation: Document resolutions and help create new guides and solution documents.
    • Configuration/Deployment: Configure devices for new users, replacements for existing users and reconfiguration of returned devices.
    • Customer Service: Deliver an excellent customer service experience by consistently demonstrating a positive attitude, quick responsiveness, effective communication, strong accountability, and collaborative teamwork, each day.
    • Development of skills: Continuously be open to asking questions and learning. Qualifications
      • Minimum of 1 years in a support/customer facing role
      • Solid understanding of technology, especially PC, Mac, and iOS devices
      • Excellent customer service skills; team oriented
      • Self-motivated; capable of taking initiative, handling and prioritizing multiple competing assignments and following through to resolution with little assistance
      • Ability to communicate with less technical users
      • Strong documentation and organizational skills
      • Excellent verbal, written and interpersonal skills Closing Get to know us! Watch the video below to hear from healthcare professionals on what it's like to work with DispatchHealth. Follow us on Facebook, Twitter and YouTube to learn more. Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Options

Keywords: DispatchHealth, Miami , IT Service Desk Representative l, Sales , Miami, Florida

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