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Reservations, Agent

Company: Marriott Vacations Worldwide
Location: Miami
Posted on: January 16, 2022

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Responsibilities: Answer reservation/owner service phone calls. Providing clear, concise and accurate information to all callers.Confirm all types of reservations.Verifies availability of Regular Use Interval Owners, as well as resort rentals. Handles all owner phone inquiries regarding billing statements, as well as other general questions.Assists the Reservations Manager in completing the Inventory Control Processes.Responds to all owners written correspondence.Coordinates reservations for VRIs specials programs such as Bonus Time,Vacation Tyme, and any future VRI programs.Processing all exchange activity, ownership verifications, reservation verifications, inbounds and cancellations for all exchange companies.Prints daily confirmations and transaction registers, updating reservation files and resort activity.Assist with responding to e-mails within a timely manner.Process all address changes as they are received via the VRI Owners Website, mail and from the resorts.Process Ownership Transfers List by updating all future reservations to the new owners information as needed.Perform various other tasks as directed by Management. Job Qualifications:Education* High School diploma ExperienceA combination of education and/or experience in a resort hotel/motel, travel industry related environment, specifically dealing with reservations/accommodations, or a closely related field. Adept at dealing tactfully with the public, both over the phone and in-person. Experience with an automated reservation system desirable. Good organization, math, filing and customer service skills required. Must be able to pass computer and guest service test. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste, and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, wit, stand, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Employee will occasionally lift or move up to 30 pounds. Additional physical and visual requirements: Identify and distinguish colors Life/carry 6 25 lbs. Reach hands and arms in any direction Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Miami , Reservations, Agent, Sales , Miami, Florida

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