Convention Sales Manager
Company: DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR
Location: Miami
Posted on: May 16, 2022
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Job Description:
Job DescriptionJOB SUMMARY The Conference Services Manager is
responsible for coordinating and supervising assigned group
business after it is booked by the sales department, and through
completion of the event or function, while maintaining profitable
operations and high quality products and service levels. He/she is
expected to market ideas to promote business, maintain revenue and
payroll budgets and meet budgeted productivity while keeping
quality consistently high. The Conference Services Manager is also
responsible for acting as a liaison between client and operating
departments to ensure a successful meeting and to generate repeat
business. QUALIFICATION STANDARDS Education & Experience: * At
least 2 years of progressive experience in a hotel or a related
field or a 4year college degree or a 2year College degree and 1 or
more years of related experience. * Must be proficient in Windows,
Company approved spreadsheets and word processing. Physical
requirements: * Flexible and long hours sometimes required. *
Medium work Exerting up to 50 pounds of force occasionally, and/or
20 pounds of force frequently or constantly to lift, carry, push,
pull or otherwise move objects. General Requirements * Maintain a
warm and friendly demeanor at all times. * Must be able to
effectively communicate both verbally and written, with all level
of employees and guests in an attentive, friendly, courteous and
service oriented manner. * Must be effective at listening to,
understanding, and clarifying concerns raised by employees and
guests. * Must be able to multitask and prioritize departmental
functions to meet deadlines. * Approach all encounters with guests
and employees in an attentive, friendly, courteous and
service-oriented manner. * Attend all hotel required meetings and
trainings. * Participate in M.O.D. coverage as required. * Maintain
regular attendance in compliance with Hotel Standards, as required
by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming,
which include wearing nametags. * Comply with Hotel Standards and
regulations to encourage safe and efficient hotel operations. *
Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions. * Must be effective in handling
problems, including anticipating, preventing, identifying and
solving problems as necessary. * Must be able to understand and
evaluate complex information, data, etc. from various sources to
meet appropriate objectives. * Must be able to maintain
confidentiality of information. * Perform other duties as requested
by management. DUTIES & FUNCTIONS Fundamental Requirements: * Keep
immediate supervisor fully informed of all problems or matters
requiring his/her attention. * Prepare and submit required reports
in a timely manner. * Follow up on all turnovers within 24 hours
via telephone and within 3 days with written correspondence. * Know
meeting room setups and capabilities. * Know sleeping room
configurations and types. * Respond to requests by Meeting Planners
immediately. * Use the Partnership Agreement to meet client needs.
* Have comprehensive knowledge of all operational departments
within the hotel? guest services, reservations, housekeeping, audio
visual, switchboard, accounting, restaurants, bars, and
engineering. * Interact with outside planners, vendors for event
setup. * Maintain pricing integrity and propose upscale menus for
clients. * Create, review and revise rooming lists and VIP lists. *
Manage existing accounts and follow up with client re-solicitation
to capture future business. * Work with other F&B managers and
keep them informed of F&B issues as they arise. * Manage the
function book and adjust space in order to ensure maximum potential
revenue. * Be visible on the floor and assist staff as needed
during functions. * Be involved in and/or conduct departmental and
hotel training (One-to-One Training, etc.) * Plan and execute
holiday and special events in conjunction with the Director of
Catering. * Use feedback from Meeting Planner evaluations to
improve service and quality. * Participate in required M.O.D.
program as scheduled.
Keywords: DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR, Miami , Convention Sales Manager, Sales , Miami, Florida
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