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Licensed Customs Broker

Company: Mainfreight Miami AO
Location: Miami
Posted on: June 24, 2022

Job Description:

Responsible for the day-to-day operations and management of Import & Customs Brokerage activities. Activities include proactive customer service, and customs brokerage transactions (which include account setups, ISF, entry, and statement payments along with billing and sales support activities). This is a small office with approximately 130 entries per month. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): --- Develop, implement and maintain procedures for import brokerage department. This includes actively cross-training import team members to support Import and Customs Brokerage activities. --- Research and resolve customer complaints on import brokerage service and operational issues.--- Assist the sales and national support team in acquiring and maintaining customers. --- Ensure compliant and timely service to customers. --- Ensure accurate, timely, and profitable billing of all customers.--- Manage performance to ensure required levels of productivity, KPI expectations, and revenue objectives are met.--- Responsible for the profitability and consistent growth of the CHB and import product. Accountability - Manage the activities for the import brokerage department's functional area with full responsibility for results in terms of compliance and profitability. Decision-making - Take responsibility for equitable, profitable, and effective servicing of our valued customers. Note- you will have the authority to make decisions best for our customer. Resourceful - Must be computer and internet literate and be able to utilize national team resources as well as research capabilities to further customer service goals. In addition, you must be able to say "I'll find out how we can do that" instead of "no, we can't do that". Working Relationships - Strong emphasis on teamwork and professional/respectful communications with teammates and customers. Scope of position - You will have the responsibility to inspire and drive the team to continued growth and success. You have to be passionate about what you do, how you can contribute, and always seek to find new ways and processes that can enhance customer service and profitability. Growth of the brokerage product is key to our success. Leading the import team to grow is key - and you will also provide guidance to team members to achieve understanding of CHB compliance and service goals to ensure excellent customer service. Work is reviewed and measured based on meeting objectives and performance requirements as specified by our customers and company standards. Establishes and recommends changes to policies which affect the organization and our customers. Knowledge and Skills (The following minimum requirements are guidelines only): This is a management-level position offering growth and opportunity in a small but fast-expanding customs brokerage operation. You must be familiar with and conversant in ACE, PMS, ACH, PGA data sets, and in filing compliant FDA/FWS/EPA/FCC/DOT/USDA related entries. We do it all - and you must be willing to learn how to do it if you don't know how at the moment. Excellent communication skills, computer literacy - and most importantly, you cannot fear change and learning new ways to do things. We like to say that learning is mandatory, while education is optional. Must be a team player, self-starter, and be passionate about your ability to effect positive change. We expect you to be a licensed customs broker in good standing with CBP, but we would prefer a minimum 3 years of import brokerage experience. The use of good grammar and spelling skills is a necessity to communicate with our globally-placed agents and offices. Intermediate to advanced MS Office (Word, Excel) required; more importantly - you must be comfortable in a high-tech environment and in using web-based applications. If you can think fast, change processes and procedures as needed, and are a problem-solver, please apply! We offer a positive, growth-oriented, and affirming corporate culture. If you are up for the challenge, then we want to hear from you. Please discuss with your Branch Manager first and then contact Andreu Planells at andreu.planells@mainfreight.com or 305 726 7862.

Keywords: Mainfreight Miami AO, Miami , Licensed Customs Broker, Sales , Miami, Florida

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