Patient Service Representative

Company: RAYUS Radiology
Location: West Palm Beach
Posted on: August 7, 2022

Job Description:

• This position is a full time position 9am-6pm. Who we are: Diagnostic Centers of America, a premier outpatient imaging center is South Florida is now part of a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology formerly Diagnostic Centers of America, is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. We are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services-all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! We offer our employees competitive compensation package, including but not limited to; Medical, Vision, Dental, Short- and Long-term insurance 6+ Days of Holidays Pay 15+ days of PTO $50,000 employer paid life insurance 401K with employer contribution up to $3,000 Discount on Imaging Services Pet insurance Registration 60%
  • Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out of pocket payments prior to services being rendered.
    • Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
      • Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager.
        • Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients chart electronically and categorizing appropriately.
          • Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explain to patient(s) if necessary.
            • Proficient utilization and application of EHR software, hardware, and programs.
              • Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
                • Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
                  • Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter. (30%) Department Support
                    • Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
                      • Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed.
                        • Managing outgoing and incoming faxes through both electronic and manual fax machines.
                          • Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow.
                            • Proper use of phone and written etiquette when handling correspondence.
                            • Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
                              • Alignment of company mission and embodiment of core values of DCA.
                              • Adherence and compliance to company policies, procedures, operational objectives, and goals. (5%) Medical Records
                                • Processes requests for image orders and CDs from referring physicians and patients
                                • Maintains an up-to-date and accurate database on all current and potential referring physicians
                                • Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations. (5%) Completes other duties as assigned DCA and RAYUS is an EO Employer/Vets/Disabled

Keywords: RAYUS Radiology, Miami , Patient Service Representative, Sales , West Palm Beach, Florida