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Front Desk Agent

Company: Cheeca Lodge & Spa
Location: Islamorada
Posted on: September 25, 2022

Job Description:

Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Job Responsibilities
Guest Communication
--- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
--- Greet guests by name.
--- Ensure that all guests feel welcomed to the property.
--- Register guests and assign rooms.
--- Conduct check-out processes.
--- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
--- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
--- Respond to phone calls, and retrieve guest mail, faxes and packages.
--- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
--- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
--- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
--- Attend team briefings.

Financial Transactions
--- Handle cash, credit card, currency conversions and other financial transactions.
--- Post charges such as room, food, liquor or telephone to ledger.
--- Compute or adjust bill, collect payment, and make change for guests.

Perform other duties as assigned.

Education
--- High school diploma or GED

Skills and Experience (Essential)
--- At least 18 years of age
--- Basic computer skills
--- Must be able to read, communicate effectively and have superb interpersonal skills
--- Must be able to work well under pressure while retaining tact and composure when resolving guest complaintsSkills and Experience (Preferred)
--- Work experience in the hospitality or restaurant industry
--- Communication in other languages is helpful

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Cheeca Lodge & Spa, Miami , Front Desk Agent, Sales , Islamorada, Florida

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