Front Desk Agent
Company: Cheeca Lodge & Spa
Posted on: September 25, 2022
Often the first and last contact for our guests, the front desk
agent is a critical link to guest satisfaction. Responsibilities
include welcoming guests, processing registration and check-out,
anticipating guest needs and meeting or exceeding those needs,
responding to and resolving guest inquires and complaints, and
coordinating with other departments to ensure guests feel
well-cared for and valued. This person should be very comfortable
interacting with guests and potential clients in a highly
--- Maintain a personal demeanor that is friendly, cheerful and
courteous at all times.
--- Greet guests by name.
--- Ensure that all guests feel welcomed to the property.
--- Register guests and assign rooms.
--- Conduct check-out processes.
--- Ensure guest satisfaction by responding to guest inquiries with
accurate information and a positive attitude.
--- Answer inquiries pertaining to hotel services, registration of
guests, shopping, dining, entertainment, and travel directions.
--- Respond to phone calls, and retrieve guest mail, faxes and
--- Promote hotel amenities and services to guests using personal
knowledge and effective selling techniques.
--- Welcome and effectively resolve guest questions, issues and
complaints with supervisor assistance as needed.
--- Provide constant and consistent communication with other
departments and supervisors/managers in order to ensure guest
--- Attend team briefings.
--- Handle cash, credit card, currency conversions and other
--- Post charges such as room, food, liquor or telephone to
--- Compute or adjust bill, collect payment, and make change for
Perform other duties as assigned.
--- High school diploma or GED
Skills and Experience (Essential)
--- At least 18 years of age
--- Basic computer skills
--- Must be able to read, communicate effectively and have superb
--- Must be able to work well under pressure while retaining tact
and composure when resolving guest complaintsSkills and Experience
--- Work experience in the hospitality or restaurant industry
--- Communication in other languages is helpful
Equal Opportunity Employer Minorities/Women/Protected
Keywords: Cheeca Lodge & Spa, Miami , Front Desk Agent, Sales , Islamorada, Florida
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