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Reservations Agent

Company: DRIVANIA CHAUFFEURS
Location: Miami
Posted on: November 26, 2022

Job Description:

Reservations Agent-Bonus Plan!

At Drivania Chauffeurs, we are looking for someone passionate about customer care, who likes working in a fast-paced, yet autonomous environment, and interacting with people from all over the world. As a member of the Drivania Customer CareTeam, you will have the opportunity to make a difference. Each and every day, you will help our clients achieve successful missions.

Does this sound like you?

- You love people and talking to them and making their lives easier.

- You are good with technology and aren't afraid to multitask

- You love geography and are very knowledgeable

- You are very dependable

- You like challenges and helping customers solve issues

- You want to work for an international company with lots of potential for upward mobility.

- You thrive under pressure

- You like problem-solving, learning, and listening. You get things done.

- You have a passion for travel and enjoy working with people from other cultures.

The Drivania Culture

The culture at Drivania Chauffeurs is driven by our collective Core Values. Built on a foundation of teamwork, stellar customer service, integrity, and an entrepreneurial spirit - we respect each other, we have fun, and we work as a team towards a shared purpose. At Drivania Chauffeurs, you will be inspired and challenged to 'think differently. Your role will directly contribute to the overall objectives of the organization. And you will feel appreciated. It's our ongoing objective to make this the best team they've ever been a part of.

Candidates' shifts may fall on weekends.

- Manage worldwide reservations on a web-based operating system

- Manage inbound customer and vendor calls

- Communicate instructions to a worldwide chauffeur network

- Review inbound messages from vendors and respond to requests and assign appropriately

- Dispatching duties as required

- Troubleshoot issues during faced paced times

- Solve issues quickly and professionally

- Vehicle and passenger tracking, reservations, modifications, cancellations, text and email alerts, preparation calls, and Onsite Calls.

- Expertly advise clients on all travel, airport, and ground arrangements based on information gained during extensive business travels and a cultivated network of vendor affiliates across the world

Benefits
* Vacation allowance of 10 days paid time off.
* Remote-hybrid work
* Plenty of room for personal growth and professional development.
* Eligibility for bonus program after a pre-determined period.
* Paid Holidays
* Product discounts
* Salary according to experience
Job Requirements

* A high school diploma or equivalent is required. Associate's Degree, Travel Agency School Certification, or any equivalent combination of relevant background and work experience preferred.
* 1 - 3 years of customer service
* Bilingual in Spanish and English
* Excellent analytical and problem-solving skills
* Must demonstrate attention to detail and a high level of accuracy
* Ability to present findings in an accurate, clear, and concise manner
* Strong organizational skills; ability to handle multiple projects simultaneously
* Flexibility to handle varying assignments and accommodate shifting priorities
* Strong work ethic; commitment to seeing duties completed at a high standard of quality
* Must have excellent written and verbal business communications skills, both English and Spanish
* Must have good time management and prioritization skills
* Solid understanding of basic business processes
* Demonstrated ability to apply analytical skills to improve efficiency and results
* Exhibit a confident and professional manner at all times
* Must demonstrate the ability to work independently
* Must demonstrate the ability to remain calm under pressure in a high-stress environment
*Job Details*

*Mid level*
*Full-time*
*Remote Job*
*Bonus Plan*

Tipo de puesto: Tiempo completo

Sueldo: A partir de $20.00 la hora

Pregunta(s) de postulaci--n:
* Are you a Florida resident?

Experiencia:
* Turism Industry: 3 -a--os (Obligatorio)

Idioma:
* Spanish (Obligatorio)

Lugar de trabajo: Una ubicaci--n%58047475%

Keywords: DRIVANIA CHAUFFEURS, Miami , Reservations Agent, Sales , Miami, Florida

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