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Front Desk Agent - Miami Pool House

Company: Soho House & Co.
Location: Miami
Posted on: January 26, 2023

Job Description:

Job DescriptionWho We AreWe are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.The RoleAt Soho House a Front Desk Agent is one of the first point of contacts for members guests and staff before being seated for their dining experience. As Front Desk Agent, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/ Restaurant(s). The Front Desk Agent, leads the host team and has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.As successful Front Desk Agent, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Front Desk Agent you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation's arrival.Main Duties

  • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
  • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
  • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
  • Punctuating all calls and interactions with friendliness, accuracy, and discretion
  • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
  • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professionalRequired Skills/Qualifications
    • Minimum of 3+ years' experience in a similar role.
    • Must have OpenTable and MICROS experience
    • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
    • Problem solving skills and bring conflict resolution to any anticipated or current matter
    • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
    • Strong communication skills and ability to understand and follow written and verbal instructions
    • Flexible schedule and ability to work nights, weekends and holiday's (as needed)Physical Requirements
      • Must be able to seize, grasp, turn and hold objects with hands.
      • Long periods of sitting or standing.
      • Fast paced movements occasionally required to go from one part of the club to others.
      • Must be able to understand and communicate clearly with guests, members, and coworkers.
      • Must be able to reach and handle the computer, keyboard, and desktop items.
      • Occasionally kneel, bend, crouch and climb as required.Why work with us...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
        • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
        • Paid Time Off: Full- Time Employees have sick day's + vacation days
        • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
        • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
        • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
        • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
        • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
        • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.Opportunities for allSoho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our Jobble

Keywords: Soho House & Co., Miami , Front Desk Agent - Miami Pool House, Sales , Miami, Florida

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