Customer Service Representative

Company: Boats Group
Location: Miami
Posted on: May 27, 2023

Job Description:

Customer Service Representative
Hybrid out of our Miami HQ
Hours are 8:30 - 5:30 pm Monday - Friday

Do you take enjoyment from working with customers and providing them with wold-class service?
Are you able to put the customers at ease, listen to their issues, and effectively solve their problems, while ensuring satisfaction and driving toward renewals?
Are you an amazing teammate? You are able to pitch in when needed and take enjoyment in achieving team goals alongside your personal goals?
Do you want a place where you are supported to pursue your own personal development and achieve your business goals?

If so, you should join our amazing FSBO ("Fiz-bo") team as our newest Customer Service Representative!

What You'll Do:
Handle inbound calls and emails from our customers to provide world-class customer service.
Work within a vibrant and dynamic customer contact center - our team members work together in a fast-paced call-hub environment!
Provide active phone outreach to our For Sale By Owner (FSBO) clients, confirming their happiness with our service and driving renewal and upsell revenue.
Meticulously update SalesForce and spreadsheets to track the great work you and the team is competing

What You Should Have:
You have amazing communication skills and can communicate with a wide variety of customers via phone and email and always ensure you are providing world-class customer service
With your solid understanding of computers and websites, you can easily navigate a variety of tools AND you can help others with technical issues remotely
You put customers at ease over the phone and are able to handle even the most difficult customer and turn it into a positive experience for them!
You are the ultimate teammate - you enjoy being a part of a team; you pitch in and help out wherever is needed; you ask and answer questions easily; you enjoy striving towards team achievements!
You might have some experience or knowledge of SalesForce and how to use it at a basic level - but if not we'll train you on it!

Who You Are:
You have a positive attitude, even when faced with problems or disgruntled customers; no matter what's going on, you always strive for top customer service to all who you interact with
You are self-motivated - you can see a problem and fix it. You can prioritize your own work and don't need to be asked twice to do something.
You are goal-orientated and love crossing things off your to-do list!

What You'll Receive:
Work from our amazing office 2 days every other week
We pick up the cost of parking next door!
State-of-the-art gym in the building
Great snacks and beverages - coffee, tea, multiple types of water, and more!
Electric sit/stand desks and dual monitors for every desk.
We place a high value on maintaining a healthy work-life balance
Take your PTO when it works for you as you are granted it all every January 1st and don't have to accrue it - we trust you to use it when you need it!
Never work your Birthday. Our gift is a paid day off for you to celebrate you!
Enjoy 8 holidays AND the week between Christmas and New Year's off.
You'll be eligible for Medical, Dental, Vision, and Life insurance along with a 4% match in our 401(k) program!
We are passionate about volunteering and providing you 4 days a year to help out in your community and as a company!
We want to see you grow! We provide access to online training, live courses, and additional funds for you to spend how you want - courses, seminars, certifications, etc - You determine how you want to learn and we'll pick up the cost.
We are a close-knit team and value relationships. We carve out time to get to know one another.

Who We Are:
Boats Group is the fastest-growing digital business in the recreational boating space. We operate the world's largest and most popular marketplaces for boats and yachts: Boat Trader, YachtWorld, boats.com and CosasDeBarcos. Even as the #1 destination for more than 65 million boat shoppers every year, we are always innovating. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.

Our passion and unyielding dedication for getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.

We work hard. We move fast. We push each other to be the best. And we spend each day surrounded by 500,000 boats from across the globe.

Keywords: Boats Group, Miami , Customer Service Representative, Sales , Miami, Florida