Telephone Sales Advisor
Company: Marriott Vacations Worldwide
Location: Miami
Posted on: April 17, 2024
Job Description:
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Responsibilities
- Works from the Predictive Dialer/provided lists to:
- Call members who need their memberships renewed.
- Call members who want to upgrade membership or to encourage
them to upgrade membership.
- Call members whose membership has become delinquent to
reinstate their membership.
- Call existing resort owners from an existing solicitation
file.
- Performs all necessary duties to process membership renewals,
upgrades, and reinstatement of delinquent membership duties such as
sending out letters, etc.
- Answers questions on all Interval International products and
exchanges.
- Meets monthly renewal goals based upon assigned working
area.
- Meets monthly Preferred goals based upon assigned working
area.
- Maintains a minimum of 90% performance on call monitoring.
- Performs other related duties as required. -Knowledge,
Abilities, and Skills
- Must possess a minimum of two years telephone sales
experience.
- Must be knowledgeable and maintain current knowledge about all
new and existing membership programs and benefits.
- Must be computer literate.
- Once trained, this person must be able to successfully navigate
all functions of the Predictive Dialer.
- Must possess excellent customer skills.
- Must have excellent telephone etiquette.
- Must possess excellent oral and written communication
skills.
- Must be detail oriented and possess excellent organizational -
skills.
- Must possess excellent negotiating and sales skills.
- Must be able to work shifts.Physical RequirementsEmployees in
this position will sit for extended periods of time speaking on the
phone and working on the PC*. - The employee can also periodically
stand at their work station utilizing an extended cord headset. -
Data entry is not constant as the information is obtained from
members over the phone throughout the conversation, and is inputted
by alternating between the keyboard and the mouse. - Employee also
responds to member questions by switching between screens for the
information.$1500.00 Signing bonus payable in 3
installments*Company requirement is that an employee be on the
phone a minimum of 7.0 hours per day (P/T employees: 4.50 hrs.)
- Job Description For Internal CandidatesJob Description For
Internal CandidatesNature of WorkThis position renews/extends years
of membership to existing members, upgrades to preferred status,
reinstates members whose membership has become delinquent, and
offers Club Interval to non-existing members (owning timeshares)
while providing excellent customer service.Duties and
Responsibilities
- Works from the Predictive Dialer/provided lists to:
- Call members who need their memberships renewed.
- Call members who want to upgrade membership or to encourage
them to upgrade membership.
- Call members whose membership has become delinquent to
reinstate their membership.
- Call existing resort owners from an existing solicitation
file.
- Performs all necessary duties to process membership renewals,
upgrades, and reinstatement of delinquent membership duties such as
sending out letters, etc.
- Answers questions on all Interval International products and
exchanges.
- Meets monthly renewal goals based upon assigned working
area.
- Meets monthly Preferred goals based upon assigned working
area.
- Maintains a minimum of 90% performance on call monitoring.
- Performs other related duties as required. -Knowledge,
Abilities, and Skills
- Must possess a minimum of two years telephone sales
experience.
- Must be knowledgeable and maintain current knowledge about all
new and existing membership programs and benefits.
- Must be computer literate.
- Once trained, this person must be able to successfully navigate
all functions of the Predictive Dialer.
- Must possess excellent customer skills.
- Must have excellent telephone etiquette.
- Must possess excellent oral and written communication
skills.
- Must be detail oriented and possess excellent organizational -
skills.
- Must possess excellent negotiating and sales skills.
- Must be able to work shifts.Physical RequirementsEmployees in
this position will sit for extended periods of time speaking on the
phone and working on the PC*. - The employee can also periodically
stand at their work station utilizing an extended cord headset. -
Data entry is not constant as the information is obtained from
members over the phone throughout the conversation, and is inputted
by alternating between the keyboard and the mouse. - Employee also
responds to member questions by switching between screens for the
information.$1500.00 Signing bonus payable in 3
installments*Company requirement is that an employee be on the
phone a minimum of 7.0 hours per day (P/T employees: 4.50 hrs.)
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture.
Keywords: Marriott Vacations Worldwide, Miami , Telephone Sales Advisor, Sales , Miami, Florida
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