Remote Mortgage Loan Officer (Florida)

Company: Zillow
Location: Miami
Posted on: March 24, 2026

Job Description:

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. We’re a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry. Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams. One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly. The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents. Both teams are core to our purchase-focused mission and are equally backed by Zillow’s industry-leading technology, brand, centralized operations, and leadership support. Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem. This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale. This role is “remote” with restrictions. Your designated remote location is defined as your principal place of residence, which must be physically located within the state listed above Florida. You may also elect to spend some time working at a company office. any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. Deliver a consistent, high-quality customer experience through phone, email, and text communication. Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes. Actual amounts will vary depending on experience, performance, and location. “Remote” with restrictions. Your designated remote location is defined as your principal place of residence; You may also elect to spend some time working at a company office. any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. 3 years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. ~ Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content. ~ Physically located in and working remotely from Florida . ~ Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model. ~ Strong client service orientation with consultative sales skills and deep understanding of the mortgage process. ~ Comfortable working in a structured, performance-driven environment with clearly defined KPIs. ~ Strong time management, organization, and pipeline management skills. ~ Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). ~ Associate’s or Bachelor’s degree preferred. At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Keywords: Zillow, Miami , Remote Mortgage Loan Officer (Florida), Sales , Miami, Florida