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Customer Success Sales Consultant

Company: Kaseya
Location: Miami
Posted on: January 13, 2018

Job Description:

Customer Success Account Management

Full-time Position

Location: Miami, FL (Brickell)

Must be able to work from office daily

Real Customer Success comes from the heart. You desire a technology sales career based on the best customer management and business consultancy skills around. Youre passionate about engaging your customers and expanding their use cases. You have impeccable relationship skills and can create win/win environments for all parties that you work with. You have experience in software sales or customer success management within the higher education vertical. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Kaseyas Technology Sales Development Program is an intensive two year program, where Kaseya provides incredible industry leading training, management, mentoring and guidance to individuals looking to grow a career in the lucrative industry of software sales. Upon completion of the initial training program, you will be prepared to enter the Corporate Customer Success team, managing customers all over North America and helping them to grow their business.

As a member of our corporate team entering through the Kaseya Technology Sales Development program, you will:

  • Experience a dedicated intensive 4-week initial training program on technology, the industry, sales and the Kaseya Way.
  • Own a book of business with assigned clients in the Higher Education vertical that you are responsible to grow.
  • You will establish a trusted adviser relationship to achieve and expand customer goals resulting in upsells and cross sells.
  • You will nurture customers for Kaseya advocacy and positive participation in the Kaseya community.
  • You will be responsible for driving product adoption, and program managing escalations thereby ensuring retention and long-term satisfaction.


    • Youre driven: No one needs to push you to excel; its just who you are. Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
    • You want to help and serve our customers: They win, so you win. You are both an Individual and Team Player
    • 0-4 years experience
    • Sales, customer success, account management and customer service experience a plus
    • Understanding of pipeline management
    • Understanding of the higher education vertical in terms of software utilization a plus
    • Familiarity with IT industry/Software

    • Technical or Business degree a plus
    • Exposure to Salesforce, Gainsight, and Zendesk a plus
    • Basic understanding of sales process and basic negotiation capability
    • HIGH energy and highly motivated by success
    • Highly competitive strong drive, willingness to learn and make a serious commitment to developing your career.

      We are hiring for the following shifts:

      3pm-12am (Monday-Thursday & Sunday- work from home)

      8am-5pm (Monday- Friday)

      9am-6pm (Monday- Friday)

      This role offers a competitive base salary and uncapped commission. Other benefits of working at Kaseya include:

      • Health Benefits (portion paid by company)
      • 401K

      • Flexible paid vacation
      • Beer Fridays (yes, we let you drink beer while working!)
      • Casual attire every day
      • Paid parking & free access to building gym

        Company Description

        Kaseya is a high growth; venture backed SaaS company with it is headquarters in Miami, providing IT systems management software to IT service providers and mid-market companies around the world. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit

        Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

        Keywords: Kaseya, Miami, Customer Success Sales Consultant, Sales, Miami, Florida

        Click here to apply!

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