Cloud Customer Success Representative
Company: Ingram Micro SL
Location: Miami
Posted on: May 15, 2022
Job Description:
United States -Miami,Florida
Job ID: 50805Job Description Position at Ingram Micro Cloud
Customer Success - Representative Ingram Micro Cloud is a "startup
like" business arm of the larger Ingram Micro - and we're growing
absurdly fast. We are the world's largest cloud platform provider,
enabling any business to provide cloud solutions to anyone. Our
end-to-end commerce platform powered by CloudBlue facilitates and
manages the cloud's complex digital value chain, connecting
partners with innovative solutions that help them compete and scale
in the as-the-service economy. With unmatched global reach, easy
access to automated go-to-market and integration tools, deep
technical expertise and a curated selection of scalable SaaS and
IaaS solutions, Ingram Micro Cloud helps vendors, resellers and
managed service providers by offering More as a Service. With more
than $54 billion in revenue and the ability to reach 90% of the
global population, we are one of the world's largest technology
distributors, serving our partners through operations in 61
countries with 29,000 associates. We continue to strategically
expand our global reach with over 40 acquisitions since 2012 - and
we're just getting started. Your role and responsibilities:
- Own Customer Experience - during strategi c -vendor process es
.
- Achieve renewal and retention goals on as s ig n ed -vendor -
lines.
- Serve as the - cloud - business - consultant and - main point
of contact for - assigned vendor lines. -
- Continuously review and optimize - process around customer
renewals and growth.
- Enable - Customers to -drive a - c ustomer - s uccess strategy
within their own business. Ensure - customers -are taking a 'never
lose a subscription' approach -amongst strategic vendor
offerings.
- Over Time, b ecome - a -process -expert & nurture growth in
primary practice areas - i . e . Cyber Security , Collaboration ,
Productivity , or IaaS .
- Act as the Cloud single point of contact for peers in Ingram TS
sales and other Ingram organizations.
- Collaborate and - liaise -with other Ingram Micro (local &
global) teams. Work closely with - sales, -platform success -and
-support resources to deliver exceptional customer experience
.
- Serve as Voice of the Customer by soliciting and - presenting -
business - feedback to - sales, - vendor management -and finance
teams . -
- Develop and share best practices amongst - team members to
continuously improve - c ustomer - e xperience -and increase
revenue & end customer retention and growth . Your skills and
qualifications:
- Minimum of - 1-2 years' experience in sales , - account
management , - consulting, -or customer success .
- Experience in managing multiple - process es -within a -
territory , to aggressively - retain -revenue and customer base
.
- Strong experience - working in a high paced, ever changing
environment .
- Strong interpersonal skills including the ability to work well
with others and build a team-oriented environment.
- Competitive, ethical, refuse-to-lose attitude, strong work
ethic, excellent team building and influencing skills.
- Previous experience working on - SaaS, IaaS or general - Cloud
technology is a plus .
- Must be energetic, - bold, -and ambitious to execute on Ingram
Micro Cloud strategic objectives . This is not a complete listing
of the job duties. It's a representation of the things you will be
doing, and you may not perform all these duties. Please be prepared
to pass a drug test and successfully pass a pre-employment (post
offer) background check that includes verification of vaccination
status. Ingram Micro requires all new associates to be fully
vaccinated against COVID-19. Therefore, this position requires
applicants to submit proof, prior to start date, that the
successful applicant is fully vaccinated against COVID-19. Ingram
Micro will comply with applicable laws regarding the reasonable
accommodation of individuals with disabilities and/or sincerely
held religious beliefs. Applicants will be notified of the
requirements of Ingram Micro's COVID-19 policy and process for
verification of vaccination status prior to the start of
employment. Ingram Micro believes there is no place in our society
for social injustice, discrimination, or racism. As a company we do
not - and will not - tolerate these actions. Ingram Micro Inc. is
committed to creating a diverse environment and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, veteran
status, or any other protected category under applicable law. Get
updates about the latest job openings that match your skills.
Keywords: Ingram Micro SL, Miami , Cloud Customer Success Representative, Other , Miami, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...